Start with your security score.

Find it, review the recommendations, and take the next suggested step.🧵

One setting can add extra safety before a transfer completes.

Here's how Transfer Protection's threshold, verification methods, trusted contacts, and time delay work. 🧵

Your security score says “Needs attention.”

Here’s where to start 🧵

@guinnessstache Hey @guinnessstache! Catch us live on YouTube right now. Just head over to this link: youtube.com/watch?v=UTn4Ux…

🔐 Keeping your account secure is one of the most important things you can do.

Here are a few quick tips that can make a real difference. 🧵

@LoganDodson @findingsatoshi_ @coinbase

Security alert: scammers are pretending to be Coinbase and pushing a fake “Dashlane partnership.” We do not partner with Dashlane or any password manager.

Never install extensions or log into third-party accounts because someone told you to. If you’re contacted, do not call ort it here: help.coinbase.com

Reminder we will never contact you on third party messaging apps, provide you with seed phrases, or ask you to transfer funds. If someone messages you asking you to do this, DO NOT RESPOND.

📧  Spot the scam → first image.
📬 Spot the legit Coinbase email → second image.
Scroll in 🧵 to learn how to tell them apart fast.

Spot the difference ➡️ Scam texts try to rush you to call or click. A real Coinbase SMS simply confirms an account change and directs you to support.coinbase.com if you didn’t make it. We’ll never ask you to call us or share personal security info.

If you received an email from info@info.coinbase.com about transferring assets from your Coinbase Web3 Wallet — it’s legitimate

Remember, we will never call, text, DM or anything else to “help you” transfer funds. We will never ask for, or provide you with, a seed phrase. EVER.

Reminder: Beware of recovery phrase scams.

We're aware of new phishing emails going around pretending to be Coinbase and Coinbase Wallet.

We will never send you a recovery phrase, and you should never enter a recovery phrase given to you by someone else.

@Amani_Oaga Great question, and please see our article on why there is a negative balance via the screenshot below and here - help.coinbase.com/en/coinbase/tr…. If you reversed a deposit or purchase is returned to your bank or card issuer, then this creates a negative balance on your account.
^FR

@FriendsofPooly 🦜 🛡️

@godofabandons Enjoy your new card, and please let us know if you have any feedback or questions! 💙 🚀

@khoithqb We love the support and the crypto community!

@c0rey234 We love seeing deposits positively impact our users, and please let us know if you have any questions or feedback! 🚀 💙 💸

@ilyke2bawake Always here for you! Have an awesome day!
^AT

@Block776408 Hi 8bitJ, are you clicking on a product within the support page as the button doesn't populate without doing so? Also, please try our troubleshooting steps if you are here - help.coinbase.com/en/coinbase/ot….
^FR

@BurtBacharat Hi Max, we're sorry there's been an issue using your Coinbase card and subsequent pin code. Please see our article on using your card and setting or changing your pin here - help.coinbase.com/en/coinbase/tr…. Also, please take a look at our instructions from our screenshot below.
^FR

@VaughnShaw117 Happy birthday, Vaughn! 💙 🎂

@Crypto_Taco01 Enjoy your watchlist full of the Cryptosaurus, Taco! You can always find us here and ready to help, should anything come up for you.

@mhawtin No matter the amount, our asset recovery tool is meant to recover what was once lost. We’ll keep working to help customers recover lost assets. Please see our Asset recovery FAQ for details on when you can start the process - help.coinbase.com/en/coinbase/tr…. 💙 🚀

@everythingcryp Thanks for the feedback! We're so glad you're having a good experience! 🚀 💙

@RhinoDavid We wanted to follow up on your query, this conversion of USD to USDC is still possible through Retail Advanced Trade. We will provide some screenshots that will assist you in making this conversion.
^JR

@Zelotes_8315 We appreciate the feedback, and we hear you loud and clear. We'll keep building those bridges into web3, and you keep being awesome! 🚀

@mosofsky Following up here! We wanted to share a screenshot from the Coinbase cardholder agreement. Specifically highlighting international use and transaction fees. Please let us know if this assists you and if there are anything else we can assist you with? All the best!
^JR

@HardFactorPat ^JM

@JonSchm23693614 Hey Jon, sorry to hear about you XLM issue! We are aware of this issue and currently XLM transactions are delayed. Keep up to date on our status page here and let us know if this issue persists after it has been resolved:
status.coinbase.com

^MC

@nn46102268 Looking over the conversation, your friend recently purchased their Tether with a bank purchase? As for the contacting Support issue you mentioned, they need to select the dots in the upper right corner. After that scroll down to the 'Get Support' under 'manage account'.
^MC

@r3venue The Transactions tab within our Wallet app would be your history page. Unless you are referring to your transaction history in our Coinbase app, please see the illustration below after clicking on the nine squares in the top right corner.
^FR

@PhosphorKnight Hey Gabriel, sorry for the email notifications even when they are turned off! Can you DM us a screenshot of the product announcements showing you have that feature turned off. Should look like this one.
^MC

@CunninghamC16 Here's a screenshot of where you can find the notification settings previously mentioned. Also, there are emails users must receive as part of being on our platform. Please DM us what emails you are referring to.
^FR

@LuisRoaT Hi Luis, sorry to hear withdrawals aren't available. What is your current available balance? Please look at our available balance FAQ, shown in the screenshot below. Also, please see our cashing out options article here - help.coinbase.com/en/coinbase/tr….
^FR

@XRP88 Hi JW, thank you for sharing this with us, and we believe your account is restricted. Please see our troubleshooting steps for verification issues here - help.coinbase.com/en/coinbase/ge…. If you have any questions, then please DM us.
^FR

@therealb_hat Hi B-Hat, happy to answer your question and love seeing curiosity in how our system works. Please see the screenshot we have added that details what factors come into play when you look at your balance, funds on hold, and please send us a DM if you have any further questions.
^FR

@agent_CSIS Interesting, as we see a monetary value when we pulled up the asset just now. Could you share with us what you see, and can you trade the asset within your wallet app?
^FR

@tomobrienart Hey Tomobrienart, everything is totally fine! Under your display settings you should see a section called 'Display' with 'Hide Balances' under that. Turn that off, and you will be able to see your assets values again. Let us know if this solves your issue!
^MC

@sharma_pankaj1 Great to hear, and please let us know if you have any other questions or concerns.
^FR

@tchaliov If an account attempts to log in before the 24-hour timer expires, the 24-hour timer will continue to reset. Please DM us, and we can talk about the matter more. Please make sure to review our troubleshooting steps for 2-step verification here - help.coinbase.com/en/coinbase/ge…
^FR

@bitemeta Cheers 🎃
^FR

@RobertM48304807 Hi Robert, sorry to hear your SOL funds aren't appearing in your account. Did you receive a transaction confirmation from us upon sending the funds? Please see our article on pending transactions here - help.coinbase.com/en/coinbase/tr…. Feel free to DM us for further assistance.
^FR

@Thecryptokid__ Hi thecryptokid, sorry to hear there haven't been any staking reward payments within your transaction history. Staking rewards aren't guaranteed, and please see our article on buying SWEAT using our Wallet App here - coinbase.com/how-to-buy/swe….
^FR

@ondraynique Hi Angie, we're sorry to hear you are in a login loop. Are you attempting to reset the password from a confirmed device? Please see our troubleshooting steps in the image below. Also, check out our Password FAQs for more information - coinbase.com/password-faq.
^FR

@AJS13RRA Hi VoltMouser, we are sorry to hear there's a price discrepancy showing up in your Coinbase wallet app. We just checked the prices currently for VOLT Inu V2 price and see there's not a discrepancy at the moment. Could you DM us what discrepancy you're seeing?
^FR

@ucapeth Hey Ucapeth, great question, and you should be able to claim your free cb. id username by following the instructions here - help.coinbase.com/en/wallet/mana…. Also, please see how to claim it using our extension.
^FR

@NewsAsset ^JM

@Clifford9990 Hey Clifford9990, thanks for the question! Can you please clarify what you mean by coin. Do you mean purchasing assets with your bank or are you asking about the stock symbol $COIN? Per the website here, India can only convert:
coinbase.com/places
^MC

@YeshwanthKRB Hi Yeshwanth, We have replied to your case last August 5th(we have also resent the email just incase), please check your inbox. You also have the option of removing your 2-factor code and receive via SMS. This may help. youtube.com/watch?v=8hERhY…

^NB

@Forty2Five1 Wonderful to hear!
^FR

@Digital_sell_uk It should be after you select advanced trading and the trading pair will have a selection on the top bar of the view. GDP should be a selectable denomination from this screen here. Let us know if you cannot see those options there!
^MC

@Rodneydvs_art Hi Rodney, we sure do have a phone support line, and please see our article here - help.coinbase.com/en/coinbase/ge…. Also, feel free to DM us here for further assistance. 🙏 🚀
^FR

@tamder1 Sorry to hear about this potential unauthorized account creation. Could you fill out this pre-filled form here - help.coinbase.com/en/contact-us?…? Also, please allow or follow our account as we can't DM reply without it.
^FR

@RackedupZz

@cryptostacys ^MC

@Cap_AlotRecords ^MC

@ConsciousDoge Hey ConciousDoge, We do apologize, but we did not hide any fees related to Coinbase One's subscription model. We have the following articles here:
help.coinbase.com/en/coinbase/ot…

We talk very openly about how to pay and even before you sign up.

^MC

@Nameet @AssetmoneyHQ 👋

@DottyBonnie We would also like to add that you can verify which social media handles we do have as well!:
help.coinbase.com/en/coinbase/ot…

You are amazing for helping get the word out!
^MC

@matthewchaim @CallMeLatasha Hey everyone, Yes that is our account!:
help.coinbase.com/en/coinbase/ot…

We appreciate you all looking out!
^MC

@Ptak81 Hi there, please see the header we have within our phishing article or drop us a DM, and we can give the green light or raise the alarm! Here's our scammers' guide to avoiding them as referenced and hope you're excited about our NFT platform — help.coinbase.com/en/wallet/othe….
^FR

@quato_eth Must have gotten lost somewhere... In all seriousness, though, we are out of codes right now. We've setup a waitlist, please join! help.coinbase.com/en/nft/start/l…
^AH

@camillo777 Hi Millo, if it came from @coinbase.com, then it's legit.
^FR

@RichardRyan All gone! For now. We don't have additional codes at the moment, but please sign up through our waitlist for more opportunities. help.coinbase.com/en/nft/start/l…

^AH

@Sniiiper03 🙌
^FR

@gengerv1 Hi there, great question and that would be a phishing email as it doesn't end with
@coinbase.com per our help center article here - help.coinbase.com/en/coinbase/pr….
^FR

@tommy_wilson_ 😎 🙏
^FR

@ajtonar Hi Anthony, great question! It is not the only asset you can stake please see our screenshot and help center article about staking/rewards here — help.coinbase.com/en/coinbase/tr…. Also, feel free to DM us if you have any questions or concerns 🙏 😎
^FR

@Hendocrypto2 Great question and believe we have some good tidings. Currently, Coinbase offers buys with a debit card as mentioned in our help center article here — help.coinbase.com/en/coinbase/ge…. Please let us know if we are missing the question and/or have further questions.
^FR

@DntMindMe__ It's like the stars, it belongs to no one and makes a whole that is a universe. Some stars autonomously organize called constellations, and act like little exchanges that trade cosmic assets then comet through the spacechain. Some like centralization so they form galaxies-
^AH

@CarlbergCody In order to review the funds that are on hold, you must have a case #. This link below will connect you to an email specialist. Please fill out this form with relevant information so our team can help. Thanks! help.coinbase.com/en/contact-us?…

^RA

@MariaEd40731761 Hey Maria,

Of course we do with these link right here!:

help.coinbase.com/en/coinbase/ge…

I recommend Coinbase Earn if you are eligible, it is how I learned about several Alt Coins associated with Coinbase.
Please let us know if you have any questions at all!
^MC

@stockwa16053563 ^JM

@CarbonnierMatt That is strange, because I got this… Can you DM us your model and is version as well?
^MC

@andymilonakis When life handed you lemons, you made beef stew. When our NFT platform launches, we wonder what you'll do. 🍋 🍲

@Brenda44079790 Hi there! How can we help you?
^AT

@leahdowdell We want to make sure you are taken care of and not being swindled by potential scammers! Please let us know if you ever have any issues in regards to your account, and we will see what can be done for you then!

Also, no worries! We have tough skin here!

Best,
^MC

@CardanoApps You're most welcome!

@brad59562177 Not a mimic, but we reported them.

@GoldCassy3 These are being reported as soon as they're posted, just so you know....

@Coinbaseultra @LNyabs Hey Everyone!

Always be aware of which accounts are official Coinbase accounts and make sure it is one of the @ on this list:

help.coinbase.com/en/coinbase/ot…

We will never ask for your credentials or pass phrase.

Best!

@seanmurf92 Great question! We also send emails from Coinbase sub-domains. For example, emails from contact@updates.coinbase.com or info@cb.mail.coinbase.com are valid. Note that the email address ends in .coinbase.com. So looking at this, it is a verified account.

@kainlukewatson That's wonderful news!

@Christo44044658 @RocketBunny2021 @coinbase @CoinbasePro @christo44044658 Incoming!

What is phishing and how do you keep your account safe? Phishing is an extremely common type of online attack to gain access to your account and personal information. If you think your account has been compromised or hacked, contact us immediately at help.coinbase.com

Want to start trading on Coinbase? There are several payment methods that you can link to your account:

🔹Go to Payment Methods in your Coinbase account
🔹Select Link a New Account
🔹Select the type of account you want to link
🔹Follow the instructions to complete verification

Need to update your 2-step verification as well?

Please see this help article:
help.coinbase.com/en/coinbase/ma…