@SimonontheRive1 I've checked the route on a few different websites, and two services are running this evening between Blaenau Ffestiniog to Betws-y-Coed. There's a train departing outward at 17.36, or 20.38, however, for the inbound trip there's only one after this time of day, at 19.54. (1/2)

@LorTheDestroyer Thanks, I can see the DM, checking the info now. ~Cat

@LorTheDestroyer Hi there, can you confirm the full journey info, stations from/to and the date/times of travel?  If you'd prefer to DM this, feel free. Thanks, ~Cat

@SimonontheRive1 Hi there, can you share the date/time you were hoping to travel?  If you'd prefer to DM this info, feel free. Thanks, ~Cat.

@georgeparky96 If you're still having trouble booking after doing this, let me know the journey info, stations travelling from/to and the dates/times? Thanks, ~Cat (2/2)

@georgeparky96 In the app can you do the following in this set order: Log out, Uninstall the app, Restart your device Then Install the app. If using a browser, clear the Cache & Cookies in the settings. Then refresh your browser page. Also, double-check that you've not blocked the Pop-Ups (1/2)

@abbiejadehall_ @GWRHelp Hi Abbie,

I'm sorry to hear your journey was disrupted. 

Please share your account details in here > tinyurl.com/4dzedk52 and I'll see how we can assist you.

Thanks,
~James

@georgeparky96 Hi George, have up tried clearing your apps cache, uninstalling the app, restarting your device and reinstalling the app, or the clearing the cache and cookies from your internet browser? Can you you tell me the journey you're trying to book? Thanks. ~Lorcan

@ortiz_gm8 De nada. Espero que tengas un buen día. Gracias, Keith

@Bluby_Bub Hi,

We relay train operator info ASAP. Advance Singles stay valid on the train before or after the cancelled one with the same operator. Flexible tickets have options depending on T&Cs.

If you arrive late, you may be able to claim Delay Repay: bit.ly/2P06fqC

Thanks...

@ortiz_gm8 Gracias por compartir esto conmigo. Te he reembolsado el importe total del vale.

El reembolso de 22,00 € se abonará en tu cuenta de pago en un plazo de 5 días laborables, aunque probablemente llegue antes. Gracias, Keith

@_d0rk__ @BurnleyOfficial Hi there,

I’ve checked with our promotions team and you have been entered.

Prize winners will be notified via the email address provided upon entering the promotion.

Thanks,
~ James

@bfcmichael @BurnleyOfficial Hi Michael,

I’ve checked with our promotions team and you have been entered.

Prize winners will be notified via the email address provided upon entering the promotion.

Thanks,
~ James

@ortiz_gm8 Hola, ¿puedes ingresar tus datos aquí? > tinyurl.com/3bmm772p Revisaré esto para ver cómo puedo ayudarte. Gracias, Keith

@Daviddesouza I’ve checked on our app and no booking fees are applying when selecting the same route.

Can you confirm if you’re using a VPN or accessing the app from outside the UK?

Thanks,
~ James

@bri_britta Not for the 16-17 Railcard, as we require either a UK Driving License, a Passport or an EEA national identity card as proof of eligibility. I'd recommend contacting railcard.co.uk directly about your query. Thanks. ~Lorcan

@Daviddesouza Hi David,

Can you confirm the stations you’re travelling from and to, and the departure time?

Thanks,
~ James

@EleanorMeader If you're delayed, you can claim for Delay Repay via the service provider here. > bit.ly/3N7ozfX

Alternatively, if you abandon the journey due to disruption, you're entitled to a full refund and we can help you get this sorted. Thanks, Keith [3/3]

@EleanorMeader As you're trains been disrupted, you can travel on either side of your trip on the next 2 available trains with the same operator – before or after the original. If you have a flexible ticket, you’re able to travel on more trains. > bit.ly/46Jwoz7 [2/3]

@EleanorMeader Hi Eleanor, I recommend speaking with a member of station/train staff to see if they allow you to travel on this route with your tickets. As this will be at their discretion, I'm unable to confirm whether you'll be able to travel this way. [1/3]