1/6 @British_Airways, you left us stranded! Our flight was canceled due to "weather in Heathrow area" (rain), & the next available flight was 3 days later. Meanwhile, my other family members flew home without issues. @UK_CAA @SimonCalder @ConsumerReports
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2/6 This caused us to miss work. We were travelling with a 3 year old. BA offered no hotel, food allowance, or compensation.
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4/6 As someone who has worked in the airline industry, I'm aware of solutions like 'wet leases' or operational redundancy. BA chose to put the cost onto loyal customers instead.
Aug 4, 2024 · 10:16 AM UTC
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5/6 BA has been my preferred airline due to their routes from Heathrow, but I can no longer support them. I hope another carrier becomes dominant at Heathrow & will campaign against future gov't support for BA.
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6/6 The staff deserve better employers, & customers deserve better experiences. @WhichUK @MartinSLewis @consumerchamp @MoneySavingExp
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@WhichUK @MartinSLewis @consumerchamp @MoneySavingExp Bonus tweet, so many people complain to @British_Airways that there’s a whole industry scamming unhappy customers.
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