Metrigy research, based on interviews with 15 professionals, examines limits of today's AI note-taking. Without prior context, knowledge can get lost. Read @imlazar's full report here: click.zoom.com/notes-to-knowl… #AI #MeetingIntelligence #UnifiedCommunications

Metrigy's Q2 2026 AI Consumer Experience Index (1,000 U.S. consumers, with @NICELtd) finds financial services CX holding steady over Q1, with solid reviews overall. Read @laynehaaksma's full research report here: metrigy.com/product/focus-… #CX #FinancialServices #AI

Metrigy finds 54% of companies had agentic AI-focused CX transformation underway by Q3 2025, and 68% of CX leaders expect agents to fully resolve over a quarter of interactions within two years. Read @Beth_Schultz's post: metrigy.com/agentic-ai-in-… #AgenticAI #CX

Hybrid systems outperform monolithic approaches for connecting CX agents to knowledge. Distributed architecture improves agent performance across key metrics. Full #blog by @Beth_Schultz linked.
#CX #AI #KnowledgeManagement

metrigy.com/why-hybrid-sys…

#MetriNote - @RingCentral RingCX lets contact centers manage AI and human agents as one workforce, with shared live supervision, quality scoring and blended staffing forecasts.

Written by @Beth_Schultz: metrigy.com/product/ringce… #CX #ContactCenter #AIAgents

Metrigy research finds 35.1% of organizations allow autonomous AI agents, and 34.8% are evaluating them. 40.8% use AI assistants in collaboration apps. Read Metrigy's full press release here: metrigy.com/press-release-… #AgenticAI #WorkplaceCollaboration #CX

Hybrid architecture beats single-stack for CX knowledge systems. Combining AI with existing infrastructure preserves investment while enabling agent access to critical data. Full findings in #blog by @Beth_Schultz.
#CX #AI #CustomerExperience #Knowledge

metrigy.com/why-hybrid-sys…

#MetriNote - On October 20, 2026, at its annual #Zoomtopia customer conference, @Zoom announced a new Unified Context Layer along with #AI capabilities across Zoom Workplace, Zoom #CX, its developer platform, and Zoom Events. Highlights include:

metrigy.com/product/zoom-a…

Is your business blocking customers’ #AI agents? @Meta's new Personal Agent Protocol aims to give personal #agents and businesses one open set of rules for working together. Metrigy’s Layne Haaksma explains what it means for #CX:

metrigy.com/product/meta-p…

Before you scale AI agents in CX, Robin Gareiss and Cresta debunk the myths shaping current strategy.

Watch the webinar: cresta.com/webinars/3-ai-…

#AIAgents #CX #CustomerExperience

Slack's new AI capabilities expand collaborative teamwork features. See adoption trends and workflow impact. Full report: metrigy.com/product/slack-…
#AI #Teamwork #UnifiedComms #MetriNote

Procurement strategies for communications services vary widely. We analyzed how organizations evaluate vendors, weight capabilities, and structure decisions. Full findings: metrigy.com/product/buying…
#Procurement #UnifiedCommunications #CommunicationsServices #BuyingStrategy

Enterprise buyers are rethinking their CX technology partnerships. Research on how vendor evaluation, strategy, and partnership expectations are shifting. Read the report: metrigy.com/rethinking-cx-…
#CX #VendorManagement #Strategy #Research

Dynamics 365 migrations are getting faster. Microsoft's new tool cuts deployment complexity, removing a known adoption barrier. Full report: metrigy.com/product/new-mi…
#MetriNote #Dynamics365 #CX #CRM #EnterpriseIT

New Metrigy research at #Dreamforce: @RGareiss on how channel orchestration defines the agentic era, with @salesforce

Tue 9/15 4:30p, Moscone West L2
Wed 9/16 9:30a, Moscone South Stage 6

First come, first seated - reg.salesforce.com/flow/plus/df26…
#Dreamforce2026 #AI #CX #ContactCenter

Your competitors are doing AI differently, and the results show. New research reveals the specific practices, vendor selections, and operational structures that separate top performers from the rest. See the data: metrigy.com/product/what-s…
#AI #CompetitiveAdvantage #Strategy

Crescendo's AI-native unified CX platform consolidates customer interactions into one system. As AI-first architecture becomes standard, we analyze the shift and what enterprises need to know. Full report: metrigy.com/product/cresce…
#AI #CX #Architecture #Platform

Vendor consolidation trend: AI orchestration platforms becoming the central buying decision, replacing point solutions. Reshaping procurement and stack architecture. Full findings here: metrigy.com/unifying-the-s…
#AIOrchestration #StackModernization #Procurement

Workplace collaboration AI shows promise, but success depends on execution. Our latest research breaks down adoption factors that matter most. Read the full findings. metrigy.com/product/achiev…
#AI #Strategy #UC #Collaboration

Five sessions. One day. @Five9 #AI Day is on demand now — practical #AI for #CX and #UC leaders. Watch on demand here: ▶️ five9.com/ai-day