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GoodSAM
@GoodSamApp
3h
Clinicians decide better when they can see the patient. On Stand 1223 today: caller video with one tap, scene-to-specialist video calls, and GoodSAM AI Scribe drafting the clinical record. Emergency Services Show Asia, Singapore. #DigitalHealth
GoodSAM ad promoting "See the patient. Skip the typing." — bring a senior clinician to the scene by video while GoodSAM AI Scribe drafts the clinical record for review.
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GoodSAM
@GoodSamApp
18h
When clinicians can see, CPR gets better.

In six months, the @EastEnglandAmb and Essex & Herts Air Ambulance cardiac arrest desk used GoodSAM live video to make 448 improvements to callers' CPR. Presented at the ERC Congress.

Poster: ehaat.org/wp-content/upl… #CPR
448 observed improvements in CPR quality over six months from a UK-first cardiac arrest desk where advanced paramedics coached callers live via GoodSAM video, demonstrating that clinician video guidance improves bystander CPR.Senior clinician joins a 999 cardiac arrest call and sends an SMS link that opens live GoodSAM video (no app); the paramedic watches and gives real-time CPR coaching on hand position, rate, depth and defibrillator pad placement.
Six-month GoodSAM results (29 Sep 2025–31 Mar 2026; 78 day shifts 7am–7pm): 976 cardiac arrest calls supported, 232 video calls activated, 448 improvements in CPR quality and 54 defibrillator use interventions; improvements in hand/arm position, compression rate/depth and pad placement.
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GoodSAM
@GoodSamApp
Nov 10
Doors open at 9:30 at the Emergency Services Show Asia. On Stand 1223: police and fire control rooms seeing a caller's live video with one tap, plus GoodSAM AI transcription and translation in 92 languages. Sands Expo, Singapore, until Thursday. #PublicSafety
Tool for emergency call handlers to view live video and precise, updating caller location before responders arrive, with one‑tap link, live chat with translation, and photo/video sharing — no app, account, or download required.Promotional graphic for GoodSAM AI highlighting live transcription and translation for emergency calls so operators can understand callers in many languages and auto-draft records, with a sample transcript showing a caller reporting smoke and an operator asking if anyone is inside.
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GoodSAM
@GoodSamApp
Nov 9
In its 12-month trial, NSW Police's BluLink, built on GoodSAM, obtained 8,300+ caller locations, including 100+ high-risk missing persons and 62+ lost bushwalkers (NSW Government). goodsamapp.org/oz #Policing
BluLink trial results for NSW Police summarizing key outcomes: 8,300+ locations obtained; 100+ high‑risk missing person locations; 62+ missing bushwalkers located; 700+ videos live‑streamed; 8,000+ digital media files uploaded; 78,000+ digital victim cards sent.
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GoodSAM
@GoodSamApp
Nov 9
Body-worn video rarely reaches everyone. With GoodSAM App Streaming, any app user can stream live video and audio to control, with nothing stored on the phone. Control sees the user, their location and the video in Instant On Scene. #ControlRoom
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GoodSAM
@GoodSamApp
Nov 9
In Victoria, Australia, a GoodSAM responder arriving before paramedics was associated with 37% higher odds of surviving to hospital discharge (Medical Journal of Australia, 2025). See how alerting works on Stand 1223, Emergency Services Show Asia, 10 to 12 Nov. #EMS
Public health graphic urging "Start CPR before the ambulance arrives," explaining GoodSAM alerts verified volunteers to nearby cardiac arrests, citing a 37% higher chance of hospital discharge when a GoodSAM responder arrived before paramedics (Victoria study), plus regional responder counts and a
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GoodSAM
@GoodSamApp
Nov 6
Adam has answered 8 GoodSAM alerts in rural Somerset in just over a year, and was first on scene at 6, often alongside his fiancée Jess. His three words for being a responder: "Your help matters." Thank you, @swasFT. #GoodSAM goodsamapp.org/register
Volunteer responder selfie taken on a coastal path overlooking the sea, used in a GoodSAM poster with the headline "Your help matters," spotlighting local volunteer responses and encouraging registration.
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GoodSAM
@GoodSamApp
Nov 5
Bonfire Night. Thank you to every fire control officer and firefighter working tonight. If seeing the scene would have changed a call, talk to us: a free 3-month trial of GoodSAM Instant On Scene would run through New Year's Eve. goodsamapp.org/contact #BonfireNight
Dark GoodSAM graphic headed 'Busy tonight. New Year's Eve is next.' A large '3 months' with the line 'free trial of GoodSAM Instant On Scene for fire and rescue services, running through New Year's Eve', then goodsamapp.org/contact with a red 'Start a free trial' button and 'Or email hello@instant.help'.
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GoodSAM
@GoodSamApp
Nov 5
Next week in Singapore: meet GoodSAM on Stand 1223 at the Emergency Services Show Asia, 10 to 12 Nov. See a caller's live video, responder alerting and GoodSAM AI working together. Free visitor pass: gevme.com/ESSA2026/?prom… #ESSA2026
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GoodSAM
@GoodSamApp
Nov 4
Volunteer drone pilots alerted through GoodSAM helped @HantsPolice identify a vehicle used by poachers on farmland at Linkenholt. One of the first community drone projects of its kind in the UK, now on BBC News: bbc.co.uk/news/articles/… #RuralCrime
Volunteer pilots. Live footage — poster noting that on 7 October a GoodSAM volunteer drone streamed live video that helped Hampshire officers identify a silver SUV used by poachers, shown in three aerial stills of the vehicle in crop and grass fields.
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GoodSAM
@GoodSamApp
Nov 3
What if a defibrillator could reach the patient before the ambulance?

@Peel_Paramedics in Ontario has launched a medical drone pilot, flying AEDs, naloxone, bleed kits and EpiPens to 911 calls. Proud GoodSAM plays a part.

peelregion.ca/press-releases… #Drones
Delivery drone on a red landing pad used by Peel Regional Paramedic Services to carry AEDs, naloxone, bleed‑control supplies and epinephrine to patients while paramedics respond.
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GoodSAM
@GoodSamApp
Nov 2
A nursing student was 200 metres away when her GoodSAM alert sounded. She took over CPR from the man's partner until @AmbulanceVic paramedics arrived. He survived.

Her advice: “The more of us, the better.” #GoodSAM ambulance.vic.gov.au/local-goodsam-…
200m away infographic
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GoodSAM
@GoodSamApp
Nov 2
What if fire control could see the fire before crews arrive? GoodSAM co-founder Prof Mark Wilson OBE joined Pete Wakefield on The Firefighters Podcast and showed Instant On Scene working live. Watch: youtu.be/eqv7CmbEp2g #FireAndRescue
Screenshot from The Firefighters Podcast: GoodSAM's Instant On Scene console shows a map of Paddington, London, with a live video feed of Professor Mark Wilson, alongside Mark and host Pete Wakefield on video.
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GoodSAM
@GoodSamApp
Nov 1
Last day of International Control Room Week. Every GoodSAM cardiac alert starts with an emergency call answered in a control room.

Thank you to the call handlers and dispatchers who get help moving before anyone arrives. #ICRW2026 #GoodSAM
Red GoodSAM graphic for International Control Room Week, 26 October to 1 November, headed 'Before anyone arrives, you're already there.' Four steps read: an emergency call is answered; help is sent, and for a cardiac arrest nearby GoodSAM responders can be alerted too; the caller is coached; help arrives, because a control room started it. A white panel reads 'Thank you, call handlers and dispatchers.'
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GoodSAM
@GoodSamApp
Oct 30
Crews can see the fire before they arrive. With GoodSAM Instant On Scene, control shares the 999 caller's live video with crews and incident commanders on the way. Ready before Bonfire Night? Free 3-month trial for fire services: goodsamapp.org/contact #FireAndRescue
Dark GoodSAM graphic headed 'Crews see the scene before they arrive.' Three numbered cards: 01 the caller taps a link sent by text and their phone camera and location stream to control; 02 control sees the size, spread and hazards and decides what to send; 03 control shares the live video with crews and the Incident Commander on the way.
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GoodSAM
@GoodSamApp
Oct 29
Thank you to @AmbulanceVic, @NSWAmbulance and Hato Hone St John for another Shocktober of keeping CPR, defibrillators and GoodSAM in the public conversation in Australia and New Zealand. The UK can learn from it. #Shocktober
Red GoodSAM card headed 'Thank you.' for Shocktober 2026 in Australia and New Zealand, for a month of putting CPR, defibrillators and GoodSAM responders in front of the public. Three tiles read: 18,600+ GoodSAM responders in Victoria; 17,000+ people Hato Hone St John set out to train in CPR; 100 to 120 beats a minute, NSW Ambulance's CPR playlist.
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GoodSAM
@GoodSamApp
Oct 29
Behind every 999 call is a call handler making fast decisions with little to go on. It's International Control Room Week, so thank you to every police, fire and ambulance control room. @Cumbria Constabulary shows what theirs does: news.cumbria.police.uk/news/internati… #ICRW2026
The first voice in an emergency
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GoodSAM
@GoodSamApp
Oct 28
It's International Control Room Week. One text. One tap. The emergency caller's camera and GPS location stream straight into your console, with live chat that translates as they type. Nothing to download. goodsamapp.org/instantOnScene #PoliceTech #PublicSafety
Marketing graphic for an emergency call handling tool that lets dispatch view a caller’s live video, GPS location, translated chat, and instant photo/video uploads with one text/tap—no app, account, or download required.
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GoodSAM
@GoodSamApp
Oct 27
McKinney, Texas: cardiac arrest survival rose from one in 10 in 2024 to more than four in 10 in 2025, after the fire department strengthened every link in the chain, including GoodSAM volunteer alerts.

keranews.org/health-wellnes… #CPR
43% cardiac arrest survival rate in McKinney, Texas in 2025, up from 10% in 2024.
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GoodSAM
@GoodSamApp
Oct 26
Thanks to London borough councils, LRF and emergency planners, @LondonFire, @Ldn_Ambulance and @jesip999 for joining us on the 19th of October. Theme one: alerting trusted responders in heat and flood. Interested? hello@instant.help #CivilResilience
Dark GoodSAM graphic labelled 'Event summary · the 19th of October 2026' and 'Theme one of two', with a photo of a speaker addressing the audience beside a GoodSAM slide. Below it: 'The right people. The right place. The right time.' and 'Alerting trusted responders: how agencies could reach and task verified, trained members of the public in heat, flood, cyber or conflict-related incidents.' No. 1 Curtain Road, London.Dark GoodSAM graphic headed 'A list isn't a response.' On the left, a spreadsheet of names with a 'Calling…' button, labelled 'Phone round a list: minutes to hours'. On the right, a red ring with ticks for first aid, boat, 4x4, welfare and languages, labelled 'Live register alert: seconds, and who said yes'. A panel reads '750,000 people signed up as NHS Volunteer Responders on GoodSAM in four days, in March 2020', with three cards: right people, right place, right time. Source: Royal Voluntary Service.
The GoodSAM event room at No. 1 Curtain Road before the sessions: rows of chairs facing a large illuminated GoodSAM logo, with a banner listing GoodSAM Command, On Scene, Assist, Store and Community features.Panel session at the GoodSAM event: five panellists from emergency services sit on stools while a GoodSAM speaker presents a slide headed 'Three control rooms. Three pictures.' to the audience.
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