How digitalization will drive the global recovery for small businesses weforum.org/agenda/2023/01…

1. Scribe How

Screen recording extension that instantly converts any process into a guide.

93% less time spent documenting and sharing processes

🔗 scribe.how/chrome

Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk api.follow.it/track-rss-stor…

Just had a great chat with @ijgolding about the current state of customer experience in the UK. We are two Brits, after-all!

Really looking forward to sharing this conversation with you in the very near future. 👀

In the meantime, check out Ian's fantastic book "Customer What?"

The 4 Digital Skills Everyone Will Need For The #FutureofWork forbes.com/sites/bernardm… #digitaltransformation

Only 25% of Companies Excel at Turning Customer Insights into Action - Read 10 Key Highlights in this #CX Action Management Study Summary via @zenloopHQ #customerexperience zenloop.com/en/blog/cx-stu…

#Google has a secret new project that is teaching artificial intelligence to write and fix code. It could reduce the need for human engineers in the future #ai #automation #B2B businessinsider.com/google-ai-writ…

Why Your Company’s Internal Communication Should Be More Than Just Words zenloop.com/en/blog/cx-com… #cx #customerexperience

The CX management #CXM process is broken. 💔

🚫Just sending out surveys to customers IS NOT CX.

🚫Putting the results of your surveys into a shiny dashboard IS NOT CX.

🚫 What you think CX is, IS NOT CX.

It's just half the story...

Read why here: zn-lp.com/gap

Only 25% of Organizations Translate Customer Insights Into Actions and 6% can Quickly Turn Feedback Into Product Improvements - #CX Study 2022
zenloop.com/en/blog/cx-stu…

Dashboard Fatigue - And Why Actions Speak Louder Than Dashboards via @ShaunMichaelCX

People have a love/hate relationship with dashboards. Done right, they can be invaluable, done wrong they can be too time-consuming. #CX #marketing zenloop.com/en/blog/dashbo…

How to win in today’s DTC retail landscape with a multichannel strategy customerthink.com/how-to-win-in-…

CX1 WORLD - Only two days to go!!!
Register here for FREE: cx1-conference.com/en/ 🎉

#CX #YearOfAction #ShiftToAction

#ArtificialIntelligence is here to stay in every domain...
📸 @ValueCoders

#AI #MachineLearning #Marketing
@Hana_ElSayyed @NevilleGaunt @Shi4Tech @BetaMoroney @Khulood_Almani @anand_narang @AlbertoEMachado @Fabriziobustama @PawlowskiMario @kalydeoo @GlenGilmore @TamaraMcCleary

Gartner’s research: only 14% of organizations achieved a 360-degree view of their customer buff.ly/3AmoMRy

#customerexperience #CX #actionmanagement

Two Do’s and Dont's of #DigitalTransformation Journey

📌@Enterprise_Talk enterprisetalk.com/featured/two-d…

@annmariehanlon @TheDigitalTP @KomodoDigital @DgtTransform @TheDigitalLand1 @SmesGoals @MeghanMBiro @insurtechnews
#Strategy #Business #Management

#infographic: Benefits of Digital Transformation
Via @ingliguori
#Cloud #MachineLearning #BigData #ArtificialIntelligence #cybersecurity #Blockchain #DX #Analytics #AI #IIoT #DataScience #IoT #metaverse #digitaltwins #industry40 @marcusborba @stratorob @ipfconline1 @antgrasso

Under Pressure: #DigitalTransformation Starts At The Top
📌@Forbes forbes.com/sites/joemcken…

@annmariehanlon @TheDigitalTP @KomodoDigital @DgtTransform @TheDigitalLand1 @SmesGoals @MeghanMBiro @FernandaKellner @DrRueckauf
#Innovation #Market #Career #Business #Management

AI/ML at scale: The next horizon for PPG’s data strategy cio.com/article/302874…

What role does electronic shelf labelling (ESL) play in the #digitaltransformation of #retail organizations today and how does it impact #customerexperience (#CX)?
blogs.cisco.com/retail/why-esl…