Imagine your AI provider changes its model overnight. Your customer records, escalation rules and workflows should still be yours to run. Can your team take over?

David and I discuss building that flexibility into operations on The magentIQ Show.

Watch: hubs.la/Q04DrQyL0

You don't need a perfect business to start with AI. But if you don't understand how work gets done, you're asking AI to guess. And those guesses can get rather expensive.

David and I unpack the five pillars of AI readiness on The magentIQ Show.
Watch: hubs.la/Q04Dg85K0

I like seeing people use the software we've paid for. These days, I'd check whether we're paying separately for the licence, AI usage and outputs before celebrating widespread adoption.

Kyler and I discuss hybrid SaaS pricing on The magentIQ Show.

Watch: hubs.la/Q04DdtB30

I see enormous value in AI. I'm just curious how much future spending from companies actually using AI is already priced into those trillion-dollar valuations.

David and I discuss it in the upcoming episode of The magentIQ Show, out Thursday.

Subscribe: hubs.la/Q04D80xy0

Goodbye software forms. Hello to a chat box asking, "How can I help?" Lovely, but if you're new to the job, how do you know what to ask?

David and I discuss headless software on The magentIQ Show. Watch the full episode here: hubs.la/Q04D2pVk0

Your 2027 AI plan looks great on slides. Will it reach deployment?

David and I break down Ready, Set, Go, a practical path to execution.

Watch the full webinar and start building your 2027 AI playbook: hubs.la/Q04CSl9F0

If your AI strategy has a mysterious middle step, South Park has already written the joke.

David and I discuss what needs to happen between an AI demo and actual business results.

Watch the full episode here: hubs.la/Q04Cdjsm0

Know what you are buying. Sparkly slides are lovely, but who's maintaining the integrations? What are you actually signing? Kyler Cheatham and I discuss this on the latest episode of The magentIQ Show.

Watch the full episode here: hubs.la/Q04C7rGb0

Five towers shape whether your agentic AI program scales: Data, Process, Talent, Tech, Governance. How does your organization score? We show you how on Oct 27. hubs.la/Q04BGXY50

What if call center agents could become proficient 4x faster?
We're seeing that with AI-powered training. This is what David and get into on the latest episode of The magentIQ Show.

hubs.la/Q04B_Y4X0

Before the next AI demo, could we start with a whiteboard? I'd like to know where the work gets stuck before we pick a tool to fix it.

David and I get into this on The magentIQ Show. We were having this conversation 15 years ago. The tools have changed. The habit hasn't.

Apparently, some AI researchers are taking up smoking because they expect AI to cure cancer. At least, that's what Palantir's CTO claims.

I'd be delighted if AI made that breakthrough. I may wait for the cure before taking up the habit.

I'm quite happy to have AI challenge my thinking. I'd worry if it agreed with me all the time.

Ask it to support your idea and you'll get a lovely argument. Ask what you've missed and you might learn something.

David and I discuss critical thinking on The magentIQ Show.

I'd be delighted if AI gave people more time with customers. But good judgment takes practice. If AI handles the routine work, how will newer colleagues gain that experience?

Andreas Welsch and I get into this on The magentIQ Show. Somehow, flight simulators came up.

All those green ticks on the AI adoption dashboard look lovely. But are customers getting served any faster?

Lasse Rindom and I get into this on the latest episode of The magentIQ Show, out now.

What would you measure beyond AI adoption to know it's actually working?

AI can build a prototype in an afternoon. Wonderful. But the customer exceptions, undocumented handoffs and decade-old systems may need a little longer.

David and I get into why rushing the homework can get expensive on The magentIQ Show.

What would you refuse to skip?

HubSpot is cutting 660 jobs, and its CEO says AI isn't the reason. David and I get into this on the latest episode of The magentIQ Show.

Not long ago, linking layoffs to AI might have impressed investors. Now HubSpot is making sure we don't make that link. Curious, isn't it?

60% of companies surveyed had slowed hiring or laid people off because of AI. Only 2% had AI capabilities in place to do the work.

I've always advocated getting AI-ready before buying AI. I'd apply the same thinking to hiring decisions.

Tom Davenport on The magentIQ Show.

Ready, Steady, Go: Your 2027 Agentic Playbook. David Brain and I on why pilots stall and what to fix before you pick tools. Oct 27, 11AM EDT. hubs.la/Q04z-gnS0

Ask sales, finance and operations what they'd hand to AI. I suspect you'll have quite a list by lunchtime.

Then someone has to decide where to start, and how much responsibility to give the agents.

Paul Cheek and I get into it on The magentIQ Show, out now.