Anthropic studied its own staff. About 80% of interactive Claude session time is the agent waiting for a human.
Reading everything their agents write would take non-technical staff half the work week.
The bottleneck is the approver, not the model. Design fewer, better asks.
Reading everything their agents write would take non-technical staff half the work week.
The bottleneck is the approver, not the model. Design fewer, better asks.
2
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1
47
Five9 surveyed 3,000 consumers: trust in AI support is 26% with no human option. 55% when a person is reachable.
92% give the bot under 10 minutes before asking for a person.
The "talk to a human" button isn't a failure. It's what makes people try the bot.
92% give the bot under 10 minutes before asking for a person.
The "talk to a human" button isn't a failure. It's what makes people try the bot.
0
0
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30
when not to use AI:
the answer is one of a fixed list: a lookup table
the rule fits in one sentence: an if statement
the data already lives in a system: connect it
use the model for the messy part. keep the boring part boring.
the answer is one of a fixed list: a lookup table
the rule fits in one sentence: an if statement
the data already lives in a system: connect it
use the model for the messy part. keep the boring part boring.
1
0
4
113
Microsoft's security chief, on its new agent monitors: "frontier models, regardless of their origin, cannot be trusted."
Not malicious. Unpredictable.
Nadella: "separate the supply of intelligence from the authority over it."
Whoever supplies the agent shouldn't audit it.
Not malicious. Unpredictable.
Nadella: "separate the supply of intelligence from the authority over it."
Whoever supplies the agent shouldn't audit it.
0
0
0
42
Bank of America: average token prices are down ~50% since summer. Ramp data: US business AI spend has faded slightly since August while token volume keeps climbing.
Bad news for AI investors.
Good news if you're buying. Re-quote your AI line items every quarter.
Bad news for AI investors.
Good news if you're buying. Re-quote your AI line items every quarter.
3
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1
49
dream labs' robot model API: $3 an hour. each call returns 1.6 seconds of actions, so about $0.0013 per action.
their own launch page: a research beta that "has not been validated for safety-critical use."
the cheapest worker on the floor. still needs someone watching it.
their own launch page: a research beta that "has not been validated for safety-critical use."
the cheapest worker on the floor. still needs someone watching it.
1
0
2
76
Anthropic: Claude writes ~90% of Claude Code's code. June to September, merged PRs more than doubled. The share reverted fell 40%+.
Their goal isn't "a human read every line". It's less human time per PR, with reverts as the guardrail.
If reverts rise, you only moved the work.
Their goal isn't "a human read every line". It's less human time per PR, with reverts as the guardrail.
If reverts rise, you only moved the work.
2
1
4
125
Holo, an AI marketing autopilot for small businesses: $5M ARR in 252 days, 20,000+ paying customers.
That's under $250 a year each. About $20 a month.
Small businesses don't buy "AI". They buy marketing done, with an approve button.
At $20 a month it has to be boring.
That's under $250 a year each. About $20 a month.
Small businesses don't buy "AI". They buy marketing done, with an approve button.
At $20 a month it has to be boring.
0
0
4
62
Founders: what's the most expensive copy-paste in your company?
Not the most annoying one. The one where a typo costs real money.
Automate that one first. Not the one that would look best in a demo.
Not the most annoying one. The one where a typo costs real money.
Automate that one first. Not the one that would look best in a demo.
1
0
3
109
evan you: frontier models estimate a task at 2 weeks, then do it in 2 hours.
a study this summer: coding agents overestimate runtime ~3-7x. given a tool that reports elapsed time, they got it right almost every time.
give the agent a clock. don't let it quote your project.
a study this summer: coding agents overestimate runtime ~3-7x. given a tool that reports elapsed time, they got it right almost every time.
give the agent a clock. don't let it quote your project.
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1
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209
inception's mercury 3: $0.10 in / $0.35 out per million tokens.
that's 50% off at launch. the regular price is $0.20 / $0.70.
no end date published.
budget at the regular price. treat the discount as a bonus, not your margin.
that's 50% off at launch. the regular price is $0.20 / $0.70.
no end date published.
budget at the regular price. treat the discount as a bonus, not your margin.
0
0
1
37
beacon, an open-source memory layer for coding agents, raised $5.5M. it records sessions across 20+ tools and turns fixes into reusable skills, after you review them.
the catch: the setup wizard preselects their cloud. local is the opt-out.
read the install screen.
the catch: the setup wizard preselects their cloud. local is the opt-out.
read the install screen.
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139
The first feature of any automation: an alert for when it stops.
The second: a name next to that alert. Not a team. A person.
Automations rarely fail loudly. They just stop, and nobody notices until month-end.
The second: a name next to that alert. Not a team. A person.
Automations rarely fail loudly. They just stop, and nobody notices until month-end.
0
0
3
78
Salesforce's Agentforce chief on personal AI agents: a person checks a delayed order once. Their agent "can call back every few hours until the order ships."
At 2 a.m. too.
Support volume used to be capped by customer patience. Agents don't have any.
At 2 a.m. too.
Support volume used to be capped by customer patience. Agents don't have any.
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119
make's new task mining records how your team works on the desktop and in the browser, then ranks what's worth automating.
you pick which apps it sees. employees can see it running and pause it.
fine. just tell your team before you switch it on, not after they find it.
you pick which apps it sees. employees can see it running and pause it.
fine. just tell your team before you switch it on, not after they find it.
0
0
2
57
Steve Huynh, ~20 years at Amazon: a senior engineer he knows now tags docs "AI;DR". AI; didn't read.
"If a model wrote it, a model can summarize it."
His rule: AI for decisions you can undo. A human writes and a human reads anything you can't.
Works for automations too.
"If a model wrote it, a model can summarize it."
His rule: AI for decisions you can undo. A human writes and a human reads anything you can't.
Works for automations too.
1
0
3
60
dhh on agent QA for omarchy: "we can finally replace all that toil with agents."
the design detail I'd copy: the agent running the tests only gets a keyboard, a mouse and screenshots. it never reads or changes code.
whoever checks the work shouldn't be able to change it.
the design detail I'd copy: the agent running the tests only gets a keyboard, a mouse and screenshots. it never reads or changes code.
whoever checks the work shouldn't be able to change it.
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0
2
54
notion's new AI credits: 1,500 a month per seat if notion picks the model. 500 when you pick it yourself.
no rollover. run out and the work pauses until reset, unless an admin pays.
meeting notes start using credits dec 1.
the default isn't just easier. it's the bigger bucket.
no rollover. run out and the work pauses until reset, unless an admin pays.
meeting notes start using credits dec 1.
the default isn't just easier. it's the bigger bucket.
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0
2
46
Bob McGrew: when a design changes, "you can retrain a human in a day — but it takes three to six months" to change the automation.
His startup Arda says complex workflows at Anduril went from up to 30 hours to ~2.5.
The cost of automation isn't building it. It's changing it.
His startup Arda says complex workflows at Anduril went from up to 30 hours to ~2.5.
The cost of automation isn't building it. It's changing it.
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285