Neovance gets 15,000 patient calls a week and AI handles 18% of them. Patients aren’t waiting in a queue, and pharmacists can focus on patient care.
Oct 7, 2026 · 6:06 PM UTC
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@awscloud 18% of 15k calls off the queue is huge less waiting for patients and more time for pharmacists to actually do patient care
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@awscloud That’s a meaningful impact. Better access for patients and more time for pharmacists to focus on care.
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@awscloud Love that stat 15k calls and AI taking 18% off the queue so pharmacists can actually focus on care is a real win!
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@awscloud Pharmacists getting time back for patient care while AI handles 18% of 15,000 weekly calls is a great result. Shorter waits are good service, plain and simple.
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@awscloud As a global cloud service provider, does your company not have any customer support staff? A support ticket was submitted six days ago, yet there has been no response; meanwhile, billing charges continue to accrue, but the account remains inaccessible.
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@awscloud 18% of 15k calls handled by AI is huge less waiting for patients and more time for pharmacists to focus on care love that
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@awscloud waiting on hold is the final boss of healthcare, glad AI is nerfing it
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@awscloud Impressive impact AI cutting wait times and letting pharmacists focus on care
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@awscloud Great efficiency boost improving patient experience
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