It started with texts.

Now it's checking the weather, loading maps when you're off-road, or WhatsApp'ing Mum an "I'm here".

From today, eligible customers using compatible devices can access selected apps with new satellite to mobile capabilities. tel.st/satelliteapps

Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible.
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We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted.
Vicki Brady, Telstra CEO
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More details about what occurred is available on here 👉 tel.st/network-disrup…
If you want to get in contact or make a complaint, please visit here 👉 tel.st/outage-complai…
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A message from our CEO, Vicki Brady.

We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people.
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An issue in our mobile network caused significant disruption to our customers and to Australians.
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Transcript 👇

Sorry we let you down.

Last week we let you down, and I am sorry for that.
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⚠️ We're looking into an issue affecting some mobile calls and data connections. If you're having trouble connecting at first, try again as it may work on a retry. We're on it and will share an update as soon as it's fixed. Thanks for bearing with us.

⚠️UPDATE: We’ve now implemented a solution that has addressed the impact of the secondary Triple Zero issue.

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Our backup systems and welfare check process remains in place, however we have not needed to complete a welfare check since the solution was implemented.

We’re sorry we let you down. Thank you so much for your patience as we’ve worked through this.

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⚠️UPDATE: If you experience any issues calling Triple Zero, please immediately retry your call. We have seen good success of calls connecting on retry.

We’ll keep you updated here as soon as there’s more to share.

⚠️UPDATE: Our teams have been working through the night on the secondary Triple Zero calling error, reducing the number of times it’s happening by 90%. (1/3)

We’re working urgently to fix it completely and we’ll update you here when we have more progress to share.(3/3)

Our welfare check process remains in place. If you have trouble calling Triple Zero, please wait while your phone tries to connect through another available network (this can take up to 90 seconds) or use another phone if you can. (2/3)

2. Using a different phone to make the call As part of our back up process, we will complete a welfare check where we detect a failed Triple Zero call.

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The team are on it and working to get this sorted ASAP. We’ll continue to keep you updated here.

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