What makes a great charity board?

Diverse perspectives. Independent challenge. Professional expertise. Lived experience.

At StepChange, our Trustees bring all of these qualities and more. Their stewardship helps ensure we remain focused on our vision of a society free from porting the charity to evolve, improve and maximise its impact.

During Trustees' Week, we're celebrating and thanking the people who give their time and expertise to help guide our organisation and strengthen the support we provide to those facing financial difficulty.

To all our Trustees: thank you for your commitment, insight and dedication.

#TrusteesWeek #TrusteesWeek2026 #CharityTrustee #CharityGovernance #StepChange

Please note: Our phone lines will be closed today between the hours of 12pm-2pm whilst we complete team training.

Thanks for your understanding.

If, like me, you spend your weekend talking debt and listening to @BBCRadio4, you’re in luck…

I’m on @Moneybox at 12.20 discussing @BristolUni and @StepChange research, supported by @NatWestGroup, on young adults borrowing for essentials.

stepchange.org/media-centre/p…

🚨 Energy bill update

The government plans to remove gas standing charges, moving the cost into the price you pay per unit of gas instead.

💡 Lower gas users could benefit most, while higher users may pay more.

Watch our latest video to find out what it could mean for you. 👇
ving

Our reaction to yesterday's Budget 👇

@itsrichardlane explains the measures we welcome, including support with energy costs and commitments on debt relief, alongside the further action needed to support people facing financial difficulty.

We’ll continue to campaign for lasting solutions that help people manage debt and build financial resilience.

#Budget #CostOfLiving #DebtAdvice

The Chancellor promised breathing space. Today’s energy support is welcome - but lasting help is needed.

At @StepChange, we’re calling on @hmtreasury for an energy social tariff and Statutory Debt Repayment Plans.

My #Budget2026 reaction 👇

More than 4 in 10 StepChange debt management plan clients surveyed had worried about their finances for over a year before seeking advice.

New @StepChange and @PRAGroupInc research shows how long people can struggle before asking for help.

Tomorrow: discover how StepChange is using AI to expand access to debt advice.

Our Virtual Advisor handles routine interactions and admin updates, freeing advisors to support clients with complex needs.

Developed with Connect, with support from the @MoneyPensionsUK Debt Advice increases capacity while keeping support human-centred.

Register now 👇
events.teams.microsoft.com/event/e0746766…

Nearly half of younger StepChange clients surveyed weren't earning enough to cover essential costs. 44% had borrowed to pay rent or their mortgage.

Some sobering findings from new @StepChange research with @BristolUni, funded by @NatWestGroup.

We’re proud to have won Transformation Programme of the Year at this year’s Collections & Vulnerability Awards by @Credit_Strategy 🎉 #CVawards

Today we’re launching @StepChange’s new Impact and Partnerships directorate to colleagues, bringing together the teams I lead as Chief Impact Officer.

A relentless focus on good, long-term client outcomes - and building partnerships to achieve them.

1/4

We welcome @TheFCA taking action against providers that may not have people’s best interests at heart.

People already struggling with debt cannot carry the burden of policing this market. Stronger protection and enforcement are essential.

The cost of living continues to push too many people into problem debt.

We’ve identified 6 priorities the government can take forward to ease immediate pressures and help households build greater financial resilience.

Read more here: stepchange.org/policy-and-res…

After a year-long sabbatical, I’m delighted to be back at @StepChange as Chief Impact Officer – bringing together funding and partnerships with policy, research, public affairs, media, marketing and brand. Get in touch to discuss working together to tackle problem debt.

Fascinating day at @StepChange’s office, bringing together people across energy, regulation, financial services and the consumer sector to discuss debt and affordability.

Big takeaway: energy debt is no longer just the aftermath of a price shock. It’s becoming structural. (1/7)

Customer Service Advisor @StepChange in Chester

Click: ow.ly/xYaQ50ZHJgA

#ChesterJobs

Another wonderful review. 🫶

Thank you to everyone who continues to support us.

#Feefo #CustomerFeedback #DebtAdvice #StepChange #FinancialWellbeing