What's new: Help Center now prepares your advisor before you connect.

We pull context from your Sidekick chats and recent searches, ask you to fill in any gaps, then pass everything to your advisor so they can start helping immediately — not gathering background.

One click to the ground running.
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Support update: we made it easier to chat with a human.

We heard you. After trying self‑serve, it wasn’t always clear how to reach a person.

What’s new: we’ve added a “Chat with a human” button on Help Center pages that puts you directly into the queue for an advisor. On a ost merchants within 5 minutes.
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Replying to @MaceZayuri
Hey Mau, die Produkte kannst du innerhalb einer Kollektion sortieren wie unten abgebildet. Siehe mehr dazu hier (shopify.link/BJ27). - Ben
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Replying to @_Albert_Frei_
Hey Albert! Kannst du mir sagen wo du 5% Transaktionsgebühren siehst? Mit Shopify Payments gibt es null Transaktionsgebühren sowie bei In-Person Zahlungen, siehe unsere Preise anbei (shopify.com/de/preise). - Ben
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Replying to @williamhutter
Hi William. In the Notifications section of the admin you should see an option to "Send test" when viewing the order confirmation email. This will send a sample version of the order confirmation notification to your email address. -Victor
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Replying to @gezanslow
Yes that's correct. The AI chat box will direct you to a live human. Typing 'can't login' will display the Account Support option which allows you to chat live. - Skye
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Replying to @ShopifySupport
🤝 Shopify Collabs

Introducing more intuitive recruitment workflows.

Easily discover creators to market your products with location and audience filters and search options. Find creators with in-network tags, or quickly review applicants, saved profiles, and pending invites.
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Replying to @ShopifySupport
📈 Web performance dashboard

Get trusted insights about your Storefront's real-user experience, and improve it across 3 industry standard Core Web Vitals — positively impacting your store's page ranking and your ability to sell more.

Coming soon to all liquid storefronts.
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Replying to @ShopifySupport
🔀 Exchanges

Create and manage exchanges directly from your Shopify admin to reduce complexity, retain revenue, and offer a stronger post purchase experience.

Now available to select businesses.
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Replying to @ShopifySupport
🔍 App comparison and search tools

The Shopify App Store has some cool new tricks.

Ask our AI-powered guided search to recommend top apps based on questions and keywords, and use the comparison tool to make the best choice for your business.
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Don’t let sales tax filing season stress you out.

Shopify Tax now has everything you need to file annual, quarterly, and monthly taxes in each state.
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Replying to @WorldFamousHot1
Happy to have you aboard with us, welcome!
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Shopify Markets Pro is now available to all eligible US merchants.
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Replying to @releod @Shopify
Perfect, and for clarity this is what I'm seeing on my end. Please keep us posted if you're still not seeing an update in your Partner dashboard but I can confirm your BFS status is active. -June
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If you have multiple locations, smart order routing could be the most underrated @Shopify update of the year.
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Which new app are you trying first?

Shopify Bundles 🆚 Shopify Subscriptions
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Shopify Collective 🆚 B2B on Shopify

Which is a bigger deal to your business right now: selling high-quality products from other Shopify brands or selling wholesale to other businesses? Tell us below 👇
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Replying to @ShopifySupport
ICYMI: We launched our very own bundles app.
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Replying to @ShopifySupport
👥 Customer segments

Create targeted lists of customers for more personalized campaigns.
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Replying to @ShopifySupport
🔄 Marketing automations

Deliver the right message at the right time with automated email campaigns.
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Replying to @ShopifySupport
✉️ Shopify Email

Leverage your customer email list to create branded email campaigns.
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Replying to @ShopifySupport
📋 Shopify Forms

Grow your email list and collect valuable customer information.
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Replying to @ShopifySupport
💬 Shopify Inbox

Chat with high-intent customers right on your storefront, recommend products, and close sales.
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Replying to @ShopifySupport
🔟 Return rules for customer self-serve returns.

Since the last Shopify Editions, it’s now possible to define your eligible return window, select final sale items, and decide how return fees are applied.
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Replying to @ShopifySupport
9️⃣ Automatically capture payment at fulfillment.

Introducing a new payment option that allows you to automatically capture payment at the time of order fulfillment.
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Replying to @ShopifySupport
8️⃣ Instant Answers in Shopify Inbox.

Let’s level up your storefront chat. Shopify Magic will generate personalized FAQs so customers can get the info they need automatically, 24/7.

Saving you time and improving the customer experience.
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Replying to @ShopifySupport
7️⃣ Send time optimization for Shopify Email.

With a little help from Shopify Magic, we’ll recommend the best time to send your email to optimize click through rate and maximize the results of every email.
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Replying to @ShopifySupport
6️⃣ Let Shopify Magic write your subject lines.

Using keywords from your Shopify Email content (or a prompt of your choice), we’ll generate 3 possible subject lines.

All you have to do is pick your favorite one.
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Replying to @ShopifySupport
5️⃣ Orders as events.

You can now create customer segments based on the number of times someone has purchased an item.

This unlocks new marketing opportunities – like sending a discount to everyone in your “Customers who purchased this product more than 5 times” segment.
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Replying to @ShopifySupport
4️⃣ The Shopify Marketplace Connect app makes multi-channel selling even easier.

Our new app lets you connect your product catalog to top online marketplaces. Easily manage and fulfill orders from one place, no matter where you sell.
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Replying to @ShopifySupport
3️⃣ Expand your product portfolio with Shopify Collective.

Curate complimentary products from other Shopify merchants – all without the up-front cost of buying, storing, and shipping inventory.
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Replying to @ShopifySupport
2️⃣ The Shopify Bundles app.

We love bundles because they increase average order value, pass along discounts to customers, and clear out old inventory.

Our new Bundles app is free and included in your Shopify subscription.
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Replying to @ShopifySupport
1️⃣ Built for Shopify badges take the guesswork out of choosing the right app.

When you spot this badge in the @Shopify App Store, you’ll know an app meets our highest quality standard for performance, usefulness, and ease-of-use.
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Replying to @Bfunk1616
Exactly! Now would you ever simplify your favicon to something like this? I think it would really pop! -June
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Let's take a trip to the @Shopify App Store.

We've got apps that write killer product descriptions. Apps that automate tasks. Apps that will recommend the right product to your customer.

youtube.com/watch?v=v_TA1z…
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Replying to @tfw210
Go for it!
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Replying to @ShopifySupport
📌 Use preferred locations.

Maybe you want to prioritize fulfilling orders from your warehouses vs your storefronts.

This rule lets you group and rank locations based on your specific business needs.
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Replying to @ShopifySupport
🌎 Stay within the destination market.

Help customers avoid custom and duties where they can by prioritizing locations in the same market.
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Replying to @ShopifySupport
📦 Minimize split fulfillments.

Choose this rule to fulfill orders in the fewest number of packages possible.

We’ll prioritize locations with all items in stock.
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Replying to @ShopifySupport
🚚 Ship from the closest location.

Choose this rule to prioritize locations based on proximity to the delivery address.
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