Hands-on beats hand-wavy. 🎧

Build a contact center natively in @salesforce and deploy a voice AI agent, live, with three solution engineers.

Save your spot: sforce.co/48zjAvI

"Average handle time is a KPI of the past.”

@FanDuel's Priya Pappu, VP of Customer Experience AI & Automation, shares three pieces of advice for leaders moving to Contact Center.

Watch, then learn more: sforce.co/4zrYoUd

Your @ServiceCloud data has answers. Service Insights helps you find them faster. ⚡

Powered by @tableau Next and available out of the box, it gives you instant views into CSAT trends by channel, knowledge article impact, and more.

Get started today: sforce.co/4BIym0z

We’ve signed a definitive agreement to acquire @cresta, bringing advanced voice agents and conversation intelligence together with Service Cloud.

Connecting every customer conversation to what matters: resolution, retention and revenue.

More: sforce.co/4ktcEYa

62,000 meals in 2023. 230,000 in 2025. 📈

@sharemymeals CTO Victoire Cleren explains how one platform on @salesforce Field Service made that pace possible: sforce.co/3WFx3zm

What did Serviceblazers learn from running AI in service? 🤔

Key takeaways from #DF26:
➡️ @salesforce is the backbone: context, governance, trust.
➡️ The console matters more for complex cases.
➡️ The human job gets more focused.

Learn more: sforce.co/4yRVTcP

Your employees don't want a chat transcript. They want their issue fixed. 💡

Resolution-based pricing for Paige, the employee service agent, is now available. You pay when Paige resolves a request, not per conversation.

Learn more: sforce.co/4BnHYOh

Policing runs 24/7. So does its IT service. 🚓

@ThamesVP and Hampshire & Isle of Wight Constabulary. Two U.K. police forces. 17,000 users. One employee agent built on Agentforce.

See how they got there in the IT Service keynote from #DF26: sforce.co/48bkUVn

The new Field Service Spotlight newsletter is available, and the news and innovation is just getting started. ⚡

The latest edition includes new features that matter most to mobile workers, field techs, and dispatchers.

Subscribe today. 👇 sforce.co/4yF4rUq

"Where do I even start?" has a shorter answer than you think. 🧭

On October 29, @salesforce leaders will map the path from first question to live and working.

Save your spot: sforce.co/4BgXxHi

"Seconds and minutes matter." ⏱️

With an average stop time of 15 minutes, Senske can't afford a bad route.

@salesforce Field Service handles the skills, equipment, and licensing puzzle behind 10K stops a day, so techs can spend time on work.

Learn more: sforce.co/4i4UydH

Field service turnover is up for 66% of teams. The top cause isn't pay. It's missing support and training when new tech rolls out.

The 39% beating it sees 57% higher revenue per job and 43% higher productivity.

Amplify your people. Don't replace them: sforce.co/4BgpKya

Stop sending employees to a portal to ask for help. 🛑

Paige, the Employee Service Agent, handles requests in @SlackHQ, @MicrosoftTeams, and webchat. Plain language, 24/7.

See a full demo in this on-demand webinar: sforce.co/3VOqryh

"We haven't just deployed technology, we've changed the operating model."

That's how Canada Goose leader Dennis Liut described their shift to AI-powered service.

Watch the full chat at #DF26: sforce.co/4yhihfh

What does a Scheduling Agent do with a live job request? 🤔

It pulls customer and asset context, applies your rules, and books the job. In real time.

Learn more on October 15: sforce.co/4ifETYS

Stripping it back to basics: A practical playbook for launching your AI-powered service operation fast ➡️ channels, AI agents, use cases, all covered.

Join us October 29 for Back to Basics: Customer Service Success: sforce.co/47JKnFb

Faster resolutions start with agents that‌ learn. 🤖

Join us October 27 and see how self-learning AI Agents boost resolution rates fast. ⚡

Register today: sforce.co/4B1dBNm

Today we're announcing Fin 4. A major step toward a fully agentic customer experience.

Watch Paul Adams, our Chief Product Officer, introduce Fin 4 live at Pioneer in San Francisco.

Learn more about Fin 4 at fin.ai/fin4

It's Customer Service Week! The best leaders don't just celebrate their team one week a year — they invest in them all year long.

Burnout isn't a badge of honor. 🙅

Learn more: sforce.co/3Ub2AbC

75% of business-hours calls. 100% of after-hours calls.

Florida Prepaid uses Agentforce Voice to answer families' questions around the clock, and hands sensitive calls to live reps.

Learn more: sforce.co/4ze9trn