Say hello to summer freedom! 🍦☀️

From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it.

We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB.

#RoamFreely

@O2 is there a problem with priority ? Went into app for blue Mondays and it asks me to register and then when form is completed it says registered

Hi, 2nd week in a row this is an issue. DM sent. #Bluemondays #O2 Did anyone actually get their issue resolved last week??

Hi Simone, a fix has been rolled out for this. Please can you try again now?
You will still see a registration page, but upon successfully entering a matching phone number and email address you should be 'logged back in' to your Blue Mondays account

Anyone else reported the issue about blue Mondays to @O2 and instead of being given a resolution have now had their o2 account restricted?
Had a text saying “to help keep your account secure, we've reset your account access. To access your account again, please contact us.”

In regards to the Priority app, a fix has been rolled out for this. Please can you try again now?
You will still see a registration page, but upon successfully entering a matching phone number and email address you should be 'logged back in' to your Blue Mondays account

Hi Becca, this should not be the case, and if you drop us a DM we can take a look at your account for you.

Anyone else having trouble getting onto the #BlueMondays site via #O2Priority @O2 mine keeps saying “Number/Email already registered” but can’t get past that at all. #O2 #O2UK

Morning James, a fix has been rolled out for this. Please can you try again now and let us know if it works?
You will still see a registration page, but upon successfully entering a matching phone number and email address you should be (cont) bit.ly/3XeKNRO

@O2 you have had a week to fix the Blue Mondays issue on the O2 Priority app but it's still not working???
#O2Priority #BlueMondays

Thanks for coming back to us Cate. We have raised this to our support team and will be in touch as soon as we have an update. Thank you for your patience.

@O2 hello! I upgraded online, from 100gb to Unlimited. Do I need a new eSIM? It doesn’t look like it I don’t think but wanted to check.

Hello Martin, you shouldn't need a new sim. You should just be able to continue as you are.

i’ve been unable to access the internet for the past hour outside. @O2 you guys are INCREDIBLY USELESS. what is the point in increasing our prices if your network doesn’t work. i’m sick of it.

it doesn’t work. i’ve tried calling ppl i know and it goes straight to voicemail mail saying”our lines have closed right now, we open from 8 am to 9 pm..etc”. the internet still isn’t working since i made the tweet.

Thank you for your reply. If you send us a DM with we can take a closer look into this for you.

It’s 2026 I’m in the middle of Dundee sitting at the train station , I had 2 bars on my 5G that doesn’t work @O2 and I had free WiFi that doesn’t work @ScotRail , what’s the actual point @O2 you’re phone signal is shocking

Sorry to hear you're having signal issues Stuart. bit.ly/48c1H63. If you send us a DM we can take a closer look in to this for you.

@O2 was finally getting my new phone today 2 days short of a 4 weeks id waiting. Got notice from @dhlexpressuk saying that have it at local depot. Now delivery will be Monday 09/11! Not today. Don’t @dhlexpressuk work on a weekend?

Anyone going to reply to @O2 ?

Sorry for the late reply and the delay in delivery James. If you send us a DM we can take a closer look in to this for you.

Hi @O2 Not trying to be an arsehole or anything but why is it impossible to get any sort of signal in Liverpool City Centre? Its been like this for a long time but now its just beyond a joke.

Sorry to hear you're having coverage issues. We're working to improve the signal. Keep an eye here bit.ly/4Aedf4E for more details.

@O2 is actually the worse when you try to pay your bill early if I’m already signed in on the app on my phone why do I need to sign in again through web then get a email sent to me to then verify like bruh

I truly appreciate you sharing your feedback with us. I completely understand how frustrating this situation must have been for you. I sincerely hope that you’ve been able to sign in successfully now.

Hey @Virgin and @O2 how about you fuck off with this having to get an email code and link for every time you do anything on your apps. Stick of it. Just to view my balance in on my 3rd fucking email link and then your system crashed. WTF are you thinking with this shit to pay

Sorry to hear the difficulty you're having and thank you for your feedback. Let us know if we can do anything else to help.

Dear @O2
It is now 10 days since a failed port number to you and after many calls to o2. I still can't receive incoming calls but can make outgoing and get messages. I've asked for o2 about split port issue but your staff just says someone is looking into it and never resolves!!

Really sorry to hear the experience you're having. If you send us a DM with more details we can take a look into this.

@porcheruk02 Hi could you please follow our account so we can respond to your DM.

@O2 have become an absolute shambles since the @Virgin takeover.
The app is a disaster and customer service is virtually non-existent.
My advice is to look elsewhere while that option is still working.

Hello Stevo, thank you for getting in contact we would like to look into this for you. If you reply in DM with more details we can ensure this is resolved.

@O2 trying to upgrade my mobile. Paid the upfront fee and then the application crashed and asked me to start again yet you have already taken the upfront fee. What is going on?

I'm really sorry to hear this, Lee. We're here to help you, and we would love to take a closer look at it for you. If you could send us a DM with more details, we’ll make sure to get back to you as soon as possible.

@O2 I got an email saying my number was being disconnected with one minutes notice. I’ve not requested this or anything. It’s now been disconnected. What is going on??

Hello there, we're keen to take a look into this. Can you send us a DM with more details and the mobile number this relates to?

Hello what is the complaints email @O2

Hello there, we can look into the complaint. If you send us a DM with more information we'll be back in touch.

I hope whoever owns o2 gets bummed on their way home 👍
Shit network
Shit coverage
Shit cunts @o2

The network check app never fucking work, coz I can’t check it coz I’ve never got no fucking network. When you ring up and eventually get through to someone they are in the arse end of India and can’t understand a fucking word.

Hello Neil, sorry to hear you're having signal issues. Is this in a certain area? If you send us a DM we can take a closer look.

If mine goes to 4g then I cant open any app

Hi there, we are sorry to hear about this. Please send us a direct message, so we can assist you further.