Thank you for taking the time to share your concerns. We understand how frustrating it can be when fare conditions are not immediately apparent, @DarkKnight4444.
Kindly note that every ticket purchased through the Malaysia Airlines website or mobile app carries its own fare rules, terms and conditions, which vary depending on the fare product selected. These conditions include the applicable cancellation, refund, and change fees associated with that specific ticket and form part of the booking conditions upon purchase.
We appreciate that you are seeking clarity regarding where this information was displayed during the booking process. The applicable fare conditions for the selected fare are available within the booking journey prior to payment and can be viewed as part of the fare details before the transaction is completed.
We understand your concerns and would be happy to review your specific booking in greater detail. Kindly send us a direct message with your booking reference, and we will gladly assist further. -AR
Kindly note that every ticket purchased through the Malaysia Airlines website or mobile app carries its own fare rules, terms and conditions, which vary depending on the fare product selected. These conditions include the applicable cancellation, refund, and change fees associated with that specific ticket and form part of the booking conditions upon purchase.
We appreciate that you are seeking clarity regarding where this information was displayed during the booking process. The applicable fare conditions for the selected fare are available within the booking journey prior to payment and can be viewed as part of the fare details before the transaction is completed.
We understand your concerns and would be happy to review your specific booking in greater detail. Kindly send us a direct message with your booking reference, and we will gladly assist further. -AR
0
0
0
14
Hi, @ManavDalmia. Thank you for the update.
We have replied to your Direct Message (DM). Kindly review your inbox, and we will continue to assist you there. Thank you. -NA
We have replied to your Direct Message (DM). Kindly review your inbox, and we will continue to assist you there. Thank you. -NA
0
0
0
8
Hi, @buildwithhsb. We understand your concerns regarding the connection and flight delays, and we apologise for any inconvenience and frustration caused.
We have reached out to you via Direct Message (DM). Kindly review your inbox, and we will continue to assist you there. Thank you. -NA
We have reached out to you via Direct Message (DM). Kindly review your inbox, and we will continue to assist you there. Thank you. -NA
3
0
0
21
Your dream Manchester United experience at Old Trafford could be just one flight away! ⚽✈️
With The Dream Ticket, four lucky winners will each stand a chance to win a pair of Business Class return tickets to London, complete with exclusive access to the Malaysia Airlines VIP afford.
Plus, 20 lucky winners will walk away with signed Manchester United jerseys!
Here's how to join:
1. Book a flight from Malaysia to any Malaysia Airlines destination via our official website or mobile app by 10 December 2026, for travel until 28 February 2027.
2. Submit your entry through our campaign page.
Every eligible booking counts as one entry, so the more you book, the more chances you have to win!
Ready to turn your football dreams into reality? Find out more and submit your entry at malaysiaairlines.com/my/en/promotio…
T&Cs apply.
#MalaysiaAirlines #ManchesterUnited #MHxMU #MalaysianHospitality
With The Dream Ticket, four lucky winners will each stand a chance to win a pair of Business Class return tickets to London, complete with exclusive access to the Malaysia Airlines VIP afford.
Plus, 20 lucky winners will walk away with signed Manchester United jerseys!
Here's how to join:
1. Book a flight from Malaysia to any Malaysia Airlines destination via our official website or mobile app by 10 December 2026, for travel until 28 February 2027.
2. Submit your entry through our campaign page.
Every eligible booking counts as one entry, so the more you book, the more chances you have to win!
Ready to turn your football dreams into reality? Find out more and submit your entry at malaysiaairlines.com/my/en/promotio…
T&Cs apply.
#MalaysiaAirlines #ManchesterUnited #MHxMU #MalaysianHospitality
1
0
3
1,475
Thank you for your response, @DarkKnight4444. We understand your concern regarding the visibility of the fare conditions and cancellation fee information.
Upon reviewing the screenshot you shared, kindly try swiping up from the Total Price section to expand the Price Summary. Once expanded, please look for the Fare Conditions section and select the arrow beside it to view the applicable fare rules, including any cancellation penalties associated with the selected fare.
We hope this clarifies. -NK
Upon reviewing the screenshot you shared, kindly try swiping up from the Total Price section to expand the Price Summary. Once expanded, please look for the Fare Conditions section and select the arrow beside it to view the applicable fare rules, including any cancellation penalties associated with the selected fare.
We hope this clarifies. -NK
2
0
0
21
Hello, @ManavDalmia. Thank you for contacting Malaysia Airlines. We appreciate you taking the time to share the details of your experience regarding the pre-ordered pilot teddy bears.
We are sorry to learn that the collection process did not go as expected and understand your concern regarding the availability of the items upon travel.
For verification and further checks, kindly provide the following details and reply via Direct Message (DM):
Booking reference / E-ticket number:
All flight numbers in the booking:
All flight departure dates:
Booking source:
Once received, we will proceed with the necessary checks and assist you accordingly. -NK
We are sorry to learn that the collection process did not go as expected and understand your concern regarding the availability of the items upon travel.
For verification and further checks, kindly provide the following details and reply via Direct Message (DM):
Booking reference / E-ticket number:
All flight numbers in the booking:
All flight departure dates:
Booking source:
Once received, we will proceed with the necessary checks and assist you accordingly. -NK
2
0
0
18
Thank you for your response, @DarkKnight4444. We understand your concern regarding the visibility of the cancellation fee information during the booking process.
Please be informed that once you have selected your preferred flight and entered the passenger details, you may view the fare rules and conditions before payment. On the booking page, select the arrow beside the Total Price to expand the details, then select the arrow next to Fare Conditions to review the applicable fare rules, including any cancellation penalties associated with the selected fare.
We hope this clarifies. -NK
Please be informed that once you have selected your preferred flight and entered the passenger details, you may view the fare rules and conditions before payment. On the booking page, select the arrow beside the Total Price to expand the details, then select the arrow next to Fare Conditions to review the applicable fare rules, including any cancellation penalties associated with the selected fare.
We hope this clarifies. -NK
0
0
0
25
Hi, @DarkKnight4444. We are sorry to hear about this. We understand your concern that the cancellation fee of GBP 300 was not clearly disclosed during the booking process and that, despite reviewing the booking flow and the Malaysia Airlines app, you were unable to locate the specific cancellation fee amount or a link to the applicable terms and conditions prior to payment.
Kindly note that cancellation fees and refund eligibility are governed by the fare conditions and ticket rules associated with the fare purchased. We acknowledge your concern regarding the visibility of the cancellation fee amount during the booking process.
Please be advised that the applicable cancellation fee and fare rules can be viewed before payment is made. After clicking "Confirm" upon selecting your preferred flight and fare type, you will be redirected to the passenger details page. On this page, you may click the ">" symbol located beside the "Total Price" section on the right-hand side of the screen and select "Fare Conditions", where you can review the applicable terms, including the exact cancellation penalty associated with your ticket.
We hope this clarifies the matter. -FA
Kindly note that cancellation fees and refund eligibility are governed by the fare conditions and ticket rules associated with the fare purchased. We acknowledge your concern regarding the visibility of the cancellation fee amount during the booking process.
Please be advised that the applicable cancellation fee and fare rules can be viewed before payment is made. After clicking "Confirm" upon selecting your preferred flight and fare type, you will be redirected to the passenger details page. On this page, you may click the ">" symbol located beside the "Total Price" section on the right-hand side of the screen and select "Fare Conditions", where you can review the applicable terms, including the exact cancellation penalty associated with your ticket.
We hope this clarifies the matter. -FA
0
0
0
724
Hi, we understand your frustration and apologise for the inconvenience caused. As your case is still under review, we kindly ask for your patience while the relevant team completes the assessment. The review timeline may vary depending on the nature and complexity of the case.
Any updates will be communicated to you through the relevant communication channel as soon as they become available. -NM
Any updates will be communicated to you through the relevant communication channel as soon as they become available. -NM
2
0
0
35
Hi, @bbyrmon. Thank you for contacting us. We understand your concern and appreciate your interest in travelling with Malaysia Airlines. To assist you further, kindly send us a direct message (DM) and provide the following details:
Booking reference or ticket number:
Email address linked to the booking:
Contact number:
Number of passengers in the booking:
Additionally, please elaborate on your enquiry so that we may review the matter and assist you accordingly.
We look forward to hearing from you soon. -NR
Booking reference or ticket number:
Email address linked to the booking:
Contact number:
Number of passengers in the booking:
Additionally, please elaborate on your enquiry so that we may review the matter and assist you accordingly.
We look forward to hearing from you soon. -NR
1
0
0
20
Hi, @madlylegal. We are very sorry to hear about this experience and appreciate you bringing it to our attention. We understand how concerning this must have been, especially for a senior citizen with limited mobility who required wheelchair assistance.
We sincerely apologise for the inconvenience caused and are concerned by your feedback regarding both the delay in accessing the elevator and the interaction with the staff involved. This is not the level of service we aim to provide to our passengers.
In this case, we recommend submitting an official complaint about this matter. You may do so via the following link: malaysiaairlines.com/my/en/askmh.ht…
Once you submit the feedback form, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.
We hope this helps. -AE
We sincerely apologise for the inconvenience caused and are concerned by your feedback regarding both the delay in accessing the elevator and the interaction with the staff involved. This is not the level of service we aim to provide to our passengers.
In this case, we recommend submitting an official complaint about this matter. You may do so via the following link: malaysiaairlines.com/my/en/askmh.ht…
Once you submit the feedback form, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.
We hope this helps. -AE
0
0
0
18
Hi, @madlylegal. We are very sorry to hear about this experience and appreciate you bringing it to our attention. We understand how concerning this must have been, especially for a senior citizen with limited mobility who required wheelchair assistance.
We sincerely apologise for the inconvenience caused and are concerned by your feedback regarding both the delay in accessing the elevator and the interaction with the staff involved. This is not the level of service we aim to provide to our passengers.
In this case, we recommend submitting an official complaint about this matter. You may do so via the following link: malaysiaairlines.com/my/en/askmh.ht…
Once you submit the feedback form, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.
We hope this helps. -AE
We sincerely apologise for the inconvenience caused and are concerned by your feedback regarding both the delay in accessing the elevator and the interaction with the staff involved. This is not the level of service we aim to provide to our passengers.
In this case, we recommend submitting an official complaint about this matter. You may do so via the following link: malaysiaairlines.com/my/en/askmh.ht…
Once you submit the feedback form, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.
We hope this helps. -AE
0
0
0
14
Hi, @madlylegal. We are very sorry to hear about this experience and appreciate you bringing it to our attention. We understand how concerning this must have been, especially for a senior citizen with limited mobility who required wheelchair assistance.
We sincerely apologise for the inconvenience caused and are concerned by your feedback regarding both the delay in accessing the elevator and the interaction with the staff involved. This is not the level of service we aim to provide to our passengers.
In this case, we recommend submitting an official complaint about this matter. You may do so via the following link: malaysiaairlines.com/my/en/askmh.ht…
Once you submit the feedback form, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.
We hope this helps. -AE
We sincerely apologise for the inconvenience caused and are concerned by your feedback regarding both the delay in accessing the elevator and the interaction with the staff involved. This is not the level of service we aim to provide to our passengers.
In this case, we recommend submitting an official complaint about this matter. You may do so via the following link: malaysiaairlines.com/my/en/askmh.ht…
Once you submit the feedback form, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.
We hope this helps. -AE
0
0
1
7
Hi, @madlylegal. We are very sorry to hear about this experience and appreciate you bringing it to our attention. We understand how concerning this must have been, especially for a senior citizen with limited mobility who required wheelchair assistance.
We sincerely apologise for the inconvenience caused and are concerned by your feedback regarding both the delay in accessing the elevator and the interaction with the staff involved. This is not the level of service we aim to provide to our passengers.
In this case, we recommend submitting an official complaint about this matter. You may do so via the following link: malaysiaairlines.com/my/en/askmh.ht…
Once you submit the feedback form, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.
We hope this helps. -AE
We sincerely apologise for the inconvenience caused and are concerned by your feedback regarding both the delay in accessing the elevator and the interaction with the staff involved. This is not the level of service we aim to provide to our passengers.
In this case, we recommend submitting an official complaint about this matter. You may do so via the following link: malaysiaairlines.com/my/en/askmh.ht…
Once you submit the feedback form, you will receive a case reference number. A representative from our Customer Relations team will then contact you to review the matter and provide further assistance.
We hope this helps. -AE
0
0
0
349
We sincerely apologise for the inconvenience caused, @buildwithhsb. Please be informed that we have replied to your direct message. -PA
1
0
0
9
We sincerely apologise for the inconvenience caused, @buildwithhsb. Please be informed that we have replied to your direct message. -PA
1
0
0
17
Maybe the best journeys are the ones that make you feel at home somewhere new. ✨
In Busan, find warmth in its people, beauty in its surroundings and joy in the little moments along the way. 🇰🇷✈️
#MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality
In Busan, find warmth in its people, beauty in its surroundings and joy in the little moments along the way. 🇰🇷✈️
#MalaysiaAirlines #YourGatewayToAsiaAndBeyond #MalaysianHospitality
3
4
10
2,227
Hi, @ibex2sam. Kindly be informed that we have responded to you via Direct Message (DM). Please check your inbox. -RM
0
0
0
30