Pinned Tweet
most companies hire support agents for work that shouldn't exist
"customer can't reset password" → fix the reset flow
"where's my order" → send automated updates
"how do i cancel" → add self-service button
eliminate the problem, not manage the symptom
"customer can't reset password" → fix the reset flow
"where's my order" → send automated updates
"how do i cancel" → add self-service button
eliminate the problem, not manage the symptom
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Kayako retweeted
that's just called GOOD CUSTOMER SUPPORT ;)) 😏😏
here to attend to ur tickets at every minute, every hour!!
here to attend to ur tickets at every minute, every hour!!
I think @Kayako got notifications on for my posts
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Kayako retweeted
zendesk: "AI-powered agent assistance"
freshdesk: "intelligent ticket routing"
intercom: "conversation automation"
kayako: eliminated 47,000 tickets last month
your customers got instant answers
your agents worked on things that matter
your CFO smiled for the first time in years
freshdesk: "intelligent ticket routing"
intercom: "conversation automation"
kayako: eliminated 47,000 tickets last month
your customers got instant answers
your agents worked on things that matter
your CFO smiled for the first time in years
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Kayako retweeted
everyone thinks scaling support means hiring more humans
zendesk charges extra for AI as you scale
freshdesk nickel-and-dimes every feature
intercom talks about "empowering agents"
we eliminated 80% of the work entirely
choose elimination over optimization
zendesk charges extra for AI as you scale
freshdesk nickel-and-dimes every feature
intercom talks about "empowering agents"
we eliminated 80% of the work entirely
choose elimination over optimization
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Kayako retweeted
all we did was tell them to have great products w/ good customer support instead of selling dumb courses & this happened 😪😪
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Kayako retweeted
your developers get interrupted 15 times daily by support questions
each interruption kills 25 minutes of focus time
your $150-200/hr engineers become expensive customer service reps
thread on the hidden cost of support tickets: 🧵
each interruption kills 25 minutes of focus time
your $150-200/hr engineers become expensive customer service reps
thread on the hidden cost of support tickets: 🧵
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Kayako retweeted
the best customer experience happens when AI suggested responses feel so natural that customers forget they're talking to automation. ;))
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Kayako retweeted
every customer support horror story is a product design failure dressed up as a support problem.
"waited 3 hours for password reset" = broken UX flow
"agent couldn't find my order" = missing automation
"transferred 4 times" = knowledge silos
fix the root cause, eliminate the ticket >>
"waited 3 hours for password reset" = broken UX flow
"agent couldn't find my order" = missing automation
"transferred 4 times" = knowledge silos
fix the root cause, eliminate the ticket >>
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Kayako retweeted
blah blah blah
Most support leaders don’t need more AI hype. They need a plan.
The AI Agent Blueprint is a two-part map to help support, CX, and AI transformation leaders launch fast, scale with confidence, and achieve meaningful business transformation with AI.
Part 1 is live today.
Part 2 is coming soon.
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Kayako retweeted
btw, customer obsessed means building things customers never have to contact you about ;))
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Kayako retweeted
blah blah blah
Continuing education is complex. Propelus makes it simple, thanks to Zendesk AI agents.
With a 43% automation rate and 2,480 hours saved in just seven months, Propelus is turning AI into a CX superpower: zdsk.co/4mvaG7s
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Kayako retweeted
My biggest supporter
Bro has commented and liked every post
Idk if it’s an overworked intern or a bot
Bro has commented and liked every post
Idk if it’s an overworked intern or a bot
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that's just called GOOD CUSTOMER SUPPORT ;)) 😏😏
here to attend to ur tickets at every minute, every hour!!
here to attend to ur tickets at every minute, every hour!!
I think @Kayako got notifications on for my posts
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3,928
all we did was tell them to have great products w/ good customer support instead of selling dumb courses & this happened 😪😪
5
1
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3,926
the best customer experience happens when AI suggested responses feel so natural that customers forget they're talking to automation. ;))
2
1
13
2,682
blah blah blah
Most support leaders don’t need more AI hype. They need a plan.
The AI Agent Blueprint is a two-part map to help support, CX, and AI transformation leaders launch fast, scale with confidence, and achieve meaningful business transformation with AI.
Part 1 is live today.
Part 2 is coming soon.
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4,627