1/2: As part of the dissolution of the old Jawbone (a process that started last year), a transition plan to continue the UP service was put into place. We are working through the last phases of that transition plan for the UP service.

2/2: Please bear with us during this process as you may receive intermittent service disruptions. UP trackers will continue to store data (when charged) and will sync with the service when up and running again. Data on the servers won't be lost. Thanks for your patience!

@BlackHBlonde Hi there! If reset jawbone.com/support/articl… does not resolve issue, please Contact Support at help.jawbone.com/contact Thanks!

@little_langer Hi Melissa, thanks for reaching out to us here and providing your case number! We'll be happy to be in touch shortly.

@thechee514 an authorized retailer of Jawbone products. Our apologies we're unable to come to a different resolution (2/2)

@thechee514 Hi Vin, our apologies for the negative experience! The seller listed on the receipt provided (World Class Inc) is not (1/2)

@hisroyalginger Hi Lee, our apologies for the delay! We've located your case and will be in touch shortly.

@a061309 Hi Aiden, our apologies for this! We'll be happy to locate your case and be in touch shortly.

@101jez Hi there, thank you for providing your case number! We'll be happy to locate and be in touch shortly.

@misterboston617 Hi there! Please DM us your email address and we'll be able to locate your case and investigate. Thanks!

@redmartinbrew Hi Ed. At this time we do not have an update to provide on your case. We will be in touch via email when one is available.

@AllowayKim Hi Kim, thank you for providing. We've located your case and will be in touch shortly.

@hoffmangraphics Hi Sheila, thanks for following up with us! Have a great day!

@AllowayKim Hi Kim, apologies for your negative experience! Please DM us your email address and we'll be able to locate your case. Thanks!

@ejm02360 Hi Edward, our apologies for the delay! We've located your case and will be in contact shortly.

@munna12190 Hi Siddharth, at this time we do not have an update to provide on your case. Our apologies.

@mags_cooks Hi there! Apologies for the delay! Can you please DM us your email address associated with your case? We'd love to take a look.

@purepulse64 Hi Sean, it looks like we sent emails your way December 6 and 9, but didn't receive any back. When did you send?

@CotswoldLizzie Hi Liz, thanks for letting us know! Very happy we were able to assist :)

@nenemartini_jcm Hi Jenine, for refund options, please return your tracker to the original retailer.