Earlier today, we had a system error that resulted in Grab's app displaying unusually high prices. We know this was an unwelcome surprise, and we sincerely apologise for this. The error was due to a misconfigured fee, which was corrected within 20 minutes.

While Grab's y prevented most bookings with incorrect charges from going through, we did find some users who were affected by today's incident.

For every user who was affected, we've already processed full refunds for the incorrect charges as of 9pm today. We are doing everything to learn from this so it doesn't happen again. Our customers trust us with their daily needs and we don't take this for granted.

If something doesn’t seem right, please reach out via DM so we can help resolve it. Thank you for your patience and understanding on this.

And today marks the last day of my internship 😢. Thank you everyone for your support over the last month, it truly meant a lot to me 🙌🏼. But I will be back, so catch you guys around soon 😉.

Hard work and determination do pay off! 💪🏼 Slowly but surely I'm growing to be the best robot runner I can be 🤩. #motivation #grabfood #AHBOI

Ever felt 'trapped' at work? 😣 Me too, but literally. Luckily I had my partner to help me out! 👫 #failfast #grabfood #AHBOI

Thanks for the kind words Bibi! ☺️ I will work harder to improve so I can better support the people I am working with 💪🏼. #failfast #grabfood #AHBOI

My neural network gets overloaded with happiness whenever I am able to support our merchants 🥰🍩. #failfast #grabfood #AHBOI

Met so many different merchants over the past few weeks already 🧑🏼‍🍳! They are all so friendly and serve delicious and fragrant food 🍜🍚🍲… maybe I will take a bite. Just kidding!! 🤣 #failfast #grabfood #AHBOI

#TBT: I may be working, but I'm still a kid at heart!! 👼🏼Glad to have made a new friend last week... #grabfood #AHBOI

The big boss behind the whole operation 👨🏼‍💼. I hope I impressed him enough to secure a full-time job... 🤞🏼🤞🏼🤞🏼#failfast #grabfood #AHBOI

It takes a village 🏡. I wouldn't have gotten this job without all the hard work of our reliable partners, who made this pilot programme possible! 🥰 #failfast #grabfood #AHBOI

I may be a little slow, but I do what I can to help out my fellow runners! It is all about TEAMWORK!! 🤝#failfast #grabfood #AHBOI

Follow along my journey as an 'intern' in this very first episode of the Fail Fast Diary, which features my beloved buddy, Wei Jie :) #failfast #grabfood #AHBOI

#TBT: Feeling the love from everyone on my first day on the job 🥰. Feel free to take a picture with me if you wish, I don't bite 😆. #grabfood #AHBOI

Oh my oh my… I nearly bumped into someone today. I feel so clumsy 😓 Luckily no one was hurt or no food was spilled… Note to self: BE MORE CAREFUL #safety #grabfood #AHBOI

It has been so busy lately I feel like my wheels will drop off 😩. Luckily, there are two of me now 😎. #grabfood #AHBOI

#TBT: My first day on the job 😝. I've grown so much since then... #grabfood #AHBOI #ThrowbackThursday

Can you guess why I am called A.H.B.O.I? 🤔 Well, my name actually stands for 'Autonomous Handling and Batching Operating Intelligence'! But I think I still prefer the shorter version 😅. #grabfood #AHBOI

It’s Monday! And you know what that means! A brand new week to be the best version of myself 💪🏼 #selfimprovement #grabfood #AHBOI

Yesterday, I collected 52 orders! Today, I’m going to outdo myself by collecting 10 more 😎. #grabfood #AHBOI

When you run around too much, your wheels can get stuck 😔. Thanks @TechmeticsOMS for coming to my rescue. Technician clearing debris that got stuck on my wheels. I hope I get better wheels for my next upgrades 🤞🏼. #grabfood #AHBOI