@Garmin If a prolonged power grid failure disrupted banking and payment processing for months, would active inReach subscriptions continue working? Is there an emergency grace period to prevent service interruption?

@Me_Cheri_V While all inReach subscription options are month-to-month, we do have the option to suspend the inReach plan which will still have some features available. Here is a link with additional information on suspended inReach plans: ms.spr.ly/6010a25ca

{DC}

@Garmin My FR 965 got a firmware update this morning. Is there anyway to find out what things were changed in this update?

@Tomasthanes Good morning! You can learn more through this page:
ms.spr.ly/6011a2ygv

-CF

Hey @Garmin, @CapitalOne, and @Discover. Who's fault is it I can't add my Capital One check card to my Garmin watch's Garmin Pay? Not to be petty, @CapitalOne, but I've left a bank for less.

@jamesonpenn Garmin Pay works with many credit and debit cards from major banks. More and more banks are supporting Garmin Pay all the time. Some cards from participating banks might not be supported by Garmin Pay; contact your bank for more information.

~AL

@Garmin - I have been using your D2 Mach 1 for a couple of years now; yesterday you updated the software and since then, I cannot connect to the watch with my phone.

I've turned both phone and watch off, restarted them. Deleted the data on my iPhone, restarted, installed the app again.

It is failing to connect via Bluetooth. The phone connects to everything else via bluetooth.

Please fix your app.

@StevePaul63 Hi, Steve. That is not the experience we want you to have. Please reach out to our Product Support team who will be able to assist you using the link below.
ms.spr.ly/6015a02cv
*PW

Anyone that is considering getting their child a @Garmin watch DONT! It never updates where he is and there are constant issues with his location and chat capabilities.

@DavidMelski We'd be glad to help with troubleshooting. Which watch do you have for your child?
-MR x.com/messages/compo…

@Garmin as there appears to be no sign of you fixing the horrendous cadence lock that has been plaguing my Descent 3 could you at least give us an option to disregard the HR data on the run save screen?

@Tacko77 We'd love to help, Chris. Check out this Support Center link for steps on improving the HR accuracy and preventing cadence lock: ms.spr.ly/6013a0ThD

To request a "disregard HR" option at the end of an activity, please visit this page: ms.spr.ly/6014a0ThE

^DK

Hey @Garmin @Garmin_India, my Forerunner 265 is connected to my iPhone via Bluetooth and I’m receiving notifications on the watch but Garmin Connect says I need to add a device.
Why isn’t the app recognising my watch?

@janakp14 Happy to look into this for you. Can you please DM us the serial number of your 265 so I can locate your account to start troubleshooting?

*SP x.com/messages/compo…

Hey @Garmin @GarminFitness your FORERUNNER 965 SUCKS!!!For a 600 dollars smartwatch, your costumer support is a joke!!! I tried every single step to "fix it"...clearly doesn't work! How is this even possible #NEVERBUY A GARMIN #GARMINSUCKS #GARMIN

@aleschiuma Thanks for the tag. We'd love to help! Check out this Support Center article if you have not already: ms.spr.ly/6018aLm3w

If you have, and the elevation continues to climb on its own, please send a DM with the 965's serial number or device ID so we can investigate. ^DK x.com/messages/compo…

@Garmin Forerunner 965 is missing more laps in a pool than 245! Tried to understand why but your FIT file does not contain accelerometer/gyroscope data. Instead, there is lot of redundancy, including duplicates of HR one for each second.

@grayscale39 Hi, there! We can take a look at your swim activities if you would like, please send us a DM with your Garmin email address and if we have your permission to access your Connect account.

-CF x.com/messages/compo…

@Bobster309 Hey, Bill! Everything you have tried so far has been a great first step, I would like to take a closer look at your device. Can you send us a DM with your Garmin email address and if we have your permission to pull up your account in our system?

-CF x.com/messages/compo…

@Garmin My Venu 2 sensors stopped working a few days ago: no HR, no Pulse Ox, no steps, LEDs off. BMX shows 0.0.0 (!) on software 19.05. Factory reset and Garmin Express didn't fix it. How can I get the sensor firmware reinstalled?

@conlean I am happy to review this further. Please send us a DM with the Unit ID or Serial Number of your Venu 2 so that we can pull your device up.

~AL x.com/messages/compo…

@Garmin_India @Garmin There is something seriously wrong with Garmin Logics right now. How in the hell is this run tagged as Tempo Run?

Please explain me how?

@Garhwalihoon_ Good morning! I would love to take a look at this activity, can you send us a DM with your Garmin email address and if we have your permission to access your Connect account? -CF x.com/messages/compo…

Hi @Garmin , what is the best way to log a Farmer's Carry or similar distance based exercises in the Strength Activity profile? Should I use weight and time login 0/1 rep, or a specific rep count for each meter?

@francrubio It would probably be best to do the former with weight and time log 0/1 rep that way it won't skew your total volume-load. :)

*SP

Is it possible to delete the rest feature on Garmin ? @Garmin I use an instinct 3 and I don’t plan to rest anytime soon

#KKG
#runningmachine
#Akoma🫀

@Pk_Gyamfi (2/2)Select Ultra Run Settings.Select Lap Key.Select a Lap Key setting - Lap
*PW

@Pk_Gyamfi (1/2) I'm assuming you are referring to the rest feature inside the Ultra Run activity? If it is, follow these steps: Hold UP/MENU.On devices with two buttons press the START button.Scroll to Settings.Select Activities & Apps.Select Ultra Run.

What a disappointed @Garmin @Garmin_India exactly 3 years after buying the watch the device gets a debug. Battery just suddenly drains out for no reason and even at full charge it goes off. @Garmin_India support just has no answer. Doesn't even provide a phone assistance.

@almeida_melroy We'd like to learn more about what's happening with your Garmin watch! Please send us a DM with your device's serial number and any troubleshooting you've already completed. Our team will review the details and help point you in the right direction. (KS) x.com/messages/compo…

Hey @Garmin can you help me understand why the Fenix 8 stops counting steps whenever I walk in a building?

@Garmin Sometimes not always.

@bandb4323 I'd recommend trying the troubleshooting steps in this FAQ we've created to help ensure that your step count is accurate. ms.spr.ly/6011aakI1
-MR

@Garmin Tonight I even counted my steps and the watch missed just over 500 steps.

Generally speaking it has been pretty reliable. But for some reason in stores it doesn’t work

@bandb4323 Thanks for specifying that this behavior seems to happen in stores. While you're in those stores, do you happen to be pushing a cart or a stroller?
-MR

@Garmin what is going on with Connect+ - the AI summary is just summarizing what I see in the dashboard. Not very intelligent - am I doing something wrong?

@Garmin Hey, I don’t think it’s working. It says that I’m all caught up for the last few days.

@jimbonotmambo Please ensure that the Garmin Connect app is all up to date. If it is, and you're still not seeing any Active Intelligence messages on your Home tab, DM us your Garmin's serial number and permission to view your Garmin account data. We'd love to investigate! ^DK x.com/messages/compo…