On the morning of September 11, 2001, first responders across multiple agencies faced a communication breakdown that changed everything. ​

This is more than an untold story. It’s the story that helped set the FirstNet Authority’s mission in motion - and ultimately ours - to responders need and deserve.

The story continues in Part 2. ​

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May I ask if you could return the important confidential documents that my candidate's ballot was mailed to me? As for Texas, I love my nation. Please forgive me for missing an opportunity and the most regrettable thing I've ever regretted in my lifecode26 @FirstNet @FirstNetGov

@BlueTomato8aby Hi, we want to make sure we understand how we can assist. If you need help with your FirstNet service or account, please send us a private message with more details. ^Gloria

Hi, we saw your message and want to make sure you’re getting the assistance you need. If this is regarding your FirstNet service or account, please send us a private message with more details so we can help. ^Gloria

$ASTS @FirstNet @AST_SpaceMobile Send it! 🇺🇸🌐🛰️

Hi! We’re still here and happy to help if you need us. Just send us a private message anytime. ~Gloria

Thanks for reaching out! If you need any assistance, please send us a private message with your name and wireless number. We’ll be happy to help! ~Gloria

"The whole point is to go anywhere and not have to worry if your device is going to work or not." - Chuck Dowd, Former NYPD Assistant Chief & Inaugural Member of the FirstNet Authority Board

Watch our 3-episode series to discover how FirstNet came to be the network built with and youtube.com/playlist?list=…

Our thoughts are with the communities in southwest Colorado affected by the devastating floods. To aid in the recovery efforts, the FirstNet Response Operations Group (ROG) has deployed several network assets, including portable cell sites and satellite backhaul technology, at blic safety to provide first responders with the dedicated connectivity they require to support emergency communications.

At this time, our wireless network is operating normally in the Pagosa Springs area. We remain focused on keeping our customers, their families and the public safety community connected.

"9/11 taught how important infrastructure is to public safety for communications." - Fred Scalera, Former Nutley, NJ Fire Dept Captain & Current Principal Technical Consultant at FirstNet, Built with AT&T

Watch our 3-episode series to discover how FirstNet came to be the network t responders. - go.att.com/f6ac5678

From disconnected response to coordinated action.​
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Watch our 3-episode series to discover how FirstNet came to be the network built with and for first responders. - youtube.com/playlist?list=…

Now nearly a decade into our mission, the lessons of September 11 continue to shape how public safety prepares for and responds to moments of national significance.​

From the unprecedented challenges of COVID-19 to the America 250 celebrations, modern-day stories show how sponders stay connected, coordinate resources, and act when every second counts.

Part 3 explores the enduring legacy behind the network— and how dedicated, reliable communications help those on the front lines protect communities and save lives.​
firstnet.com/community/sept…

In the years that followed September 11, a diverse coalition of first responders, public safety leaders, and policymakers carried the lessons of that day forward. ​

Their persistence helped transform an urgent need into a national priority- and ultimately, a dedicated for public safety.

Part 2 traces the journey from the 9/11 Commission’s recommendations to the creation of FirstNet, and the resolve to help ensure first responders have the connection they need when it matters most.

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Every day, first responders answer the call to serve and protect. On National First Responders Day, we honor their dedication, resilience, and sacrifice. Thank you for keeping our communities safe and standing ready when help is needed most. #NationalFirstRespondersDay

Thank you to the first responders who serve with strength, resilience and compassion! FirstNet is proud to stand alongside you.

You’re a first responder, but you’re also a parent, partner, friend, artist, athlete, content creator, foodie, traveler, neighbor & so much more. ​
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Thank you for sharing your life, your experiences, and your voice to help keep others informed and safe. Happy First Responders Day.

I swear this morning all I did was go in circles with ATT @FirstNet they wanted my partner to set up account. That has been impossible. All coded sent to very have failed. Billing has been horrible and one hand doesn’t know what the other is doing.

Hi Kaprina, just following up to see if you still need assistance. Please send us a private message with your account name and wireless number so we can take a closer look and help. -Gloria

Hi Kaprina, we’re sorry for the frustrating experience with your FirstNet account setup and billing. Please send us a private message with your account name and wireless number so we can take a closer look. -Gloria

@FirstNet Why is your site always down? I just want to check my bill. The billing system is fine though.

Hi Edmund, I’m sorry to hear that you are having issues. I'll be more than happy to assist you. Please send us a private message with details on the trouble. Be sure to include your account & contact information so we can follow up with you.

Hi Edmund, we're sorry to hear you're having trouble accessing your account. We understand how important it is to be able to view your bill. Please send us a private message with your name and wireless number, and we'll be happy to take a closer look. -Gloria