Why did Cato Networks' developers choose Claude Code while sales preferred ChatGPT? Robin Johns discusses how employee needs shaped the company's AI strategy.
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#AIAdoption
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#AIAdoption
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19
Some businesses submit AI-written RFPs without understanding the questions. Robin Johns shares a revealing ChatGPT copy-and-paste mistake.
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#AIAdoption
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#AIAdoption
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Employees are adopting AI tools with or without approval. Robin Johns urges leaders to understand their needs, set clear policies and guide rather than punish.
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#ShadowAI
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#ShadowAI
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15
What happens when a company relies entirely on a third-party AI provider? Robin Johns explores sovereign AI, in-house models and cost control.
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#SovereignAI
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#SovereignAI
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43
Can traditional cybersecurity recognise malicious intent? Robin Johns explains why AI security must examine context, not just suspicious words.
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#AISecurity
CX Meets Ep 07 Part 2: youtube.com/watch?v=zU2_iN…
#AISecurity
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Employees may bypass cybersecurity policies to use AI tools! Robin Johns explains why ignoring their real needs can create serious security risks.
▬ CX Meets - Podcast Ep 07 Part 2 ▬
youtube.com/watch?v=zU2_iN…
#ExponentialE #ShadowAI #CyberSecurity #AIAdoption #Leadership
▬ CX Meets - Podcast Ep 07 Part 2 ▬
youtube.com/watch?v=zU2_iN…
#ExponentialE #ShadowAI #CyberSecurity #AIAdoption #Leadership
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How safe is a customer-facing AI chatbot? Robin describes a case that exposes legal and reputational risks.
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#AIChatbots
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#AIChatbots
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13
What if AI ignored every fourth gym visitor? Robin explains how prompt injection could distort forecasts and decisions.
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#PromptInjection
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#PromptInjection
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26
Could AI create a sea of sameness? Robin explores the risks to creativity and the security issues users can overlook.
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#GenerativeAI
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#GenerativeAI
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31
Are businesses writing blank cheques for AI? Robin challenges spending without clear ROI or security understanding.
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#AIInvestment
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#AIInvestment
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If AI replaces junior jobs, where will tomorrow's seniors come from? Robin questions the long-term skills cost.
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#FutureOfWork
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#FutureOfWork
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27
AI can write code, but can its users spot the security risks? Robin questions the skills gap behind faster development.
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#AICoding
CX Meets Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#AICoding
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29
AI can automate a task. Can you predict the bill?
Robin explains why token costs can complicate AI budgeting at scale.
CX Meets - Podcast Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#AICosts #ExponentialE
Robin explains why token costs can complicate AI budgeting at scale.
CX Meets - Podcast Ep 07 - Part 1
youtube.com/watch?v=YD44Zn…
#AICosts #ExponentialE
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Copilot adoption trebled from 1,500 to 4,500 users in just four weeks. Discover why businesses are moving beyond AI hype to save time, speed up work and boost productivity.
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#Copilot #AI #Microsoft #ExponentialE #CXMeets
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#Copilot #AI #Microsoft #ExponentialE #CXMeets
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Azure or VMware? See how an Azure Expert MSP combines public cloud, on-premise platforms and shared infrastructure to deliver speed, flexibility and choice in Ep 03.
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#Azure #VMware #HybridCloud #ExponentialE #AzureExpertMSP
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#Azure #VMware #HybridCloud #ExponentialE #AzureExpertMSP
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AI agents turn hours of research into seconds—and adoption is exploding. See how AI helps businesses move faster, improve customer experiences and unlock revenue.
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#AIAgents #BusinessAI #Automation #ExponentialE #MicrosoftAI
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#AIAgents #BusinessAI #Automation #ExponentialE #MicrosoftAI
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AI works fast, but poor data can make its answers unreliable. Strong master data gives AI a more dependable foundation.
▬ CX Meets - Podcast Ep 04 ▬
youtube.com/watch?v=gILzwV…
#AI #DataQuality #MasterData #AIAccuracy #CXMeets
▬ CX Meets - Podcast Ep 04 ▬
youtube.com/watch?v=gILzwV…
#AI #DataQuality #MasterData #AIAccuracy #CXMeets
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How can Radley trace the leather in its handbags? Master data helps track supply chains and meet EU rules.
▬ CX Meets - Podcast Ep 04 ▬
youtube.com/watch?v=gILzwV…
#MasterData #Retail #Traceability #Compliance #CXMeets
▬ CX Meets - Podcast Ep 04 ▬
youtube.com/watch?v=gILzwV…
#MasterData #Retail #Traceability #Compliance #CXMeets
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Eligible Azure projects may qualify for up to $300,000 in Microsoft funding. See how partners help customers find support.
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#Azure #Microsoft #CloudFunding #ExponentialE #CXMeets
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#Azure #Microsoft #CloudFunding #ExponentialE #CXMeets
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47
Microsoft's July 1 update brings more than price changes. See how security and AI reshape plans from Business Standard to E7.
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#Microsoft365 #Licensing #Security #AI #CXMeets
▬ CX Meets - Podcast Ep 03 ▬
youtube.com/watch?v=TDsCl7…
#Microsoft365 #Licensing #Security #AI #CXMeets
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