@JWrules Hey there, go ahead and DM us with more details, and we’ll be happy to take a look! x.com/messages/compo…

@Arty_Mikey We've replied to your DM as well, Mikey. Have a look when you can!

@Arty_Mikey Hey Mikey, welcome back. We've responded to your DM. See you there.

@Arty_Mikey Hi Mikey, thanks for reaching out. Please DM us a screenshot of the current syncing status, by clicking on the small Dropbox icon next to your clock, and one of what you see when clicking on your avatar/initials, and then on Sync & Storage. Let us know! x.com/messages/compo…

@W1ggySmalls Hey there, we'll be glad to pass this on, and any other feedback you might have, for the team's future consideration. For help 👉 x.com/messages/compo…

@eggplantuk 2/2ask for a view-only Shared link instead: help.dropbox.com/share/create-a… If you need anything else moving forward please don't hesitate to get in touch. x.com/messages/compo…

@eggplantuk Hi there, thanks for reaching out. Shared folders take up space on all members' accounts. In this case, you may want to remove yourself from the shared folder: help.dropbox.com/share/leave-sh… (this won't delete files for other members) and 1/2...

@MaliikMusique Hi Rashard, thanks for reaching out! Please DM us a screenshot of what you see in your account's space usage details at  dropbox.com/manage/subscri… too so that we can review. We can then continue from there.
Thanks!

@pleepolitics Hey there, for info on our support hours and response times (including 24/7 support), please check this page help.dropbox.com/account-settin…. Regarding the issue you’re experiencing, we’ve just replied to your DM. Thanks!

@BlacknessinXtra Hey there, if you’d like to DM us with more info, we’ll be happy to help in any way we can! x.com/messages/compo…

@jasoncrawford Hi Jason, we understand that you'd like more detail in the error message than is currently possible. We've noted this for the team for future consideration. If there's anything else we can do, we're just a message away 👉 x.com/messages/compo…

@ConspiraSkeptic Hi there, thanks for reaching out! We've just replied to your DMs. See you over on that side - thanks! x.com/messages/compo…

@cnyathome Hi Bonnie! While prorated refunds are not generally provided: help.dropbox.com/plans/refund, we appreciate you taking the time to share your thoughts with us, and we've made sure to record your comments internally on our end. Thanks!

@RyanLoco Hey Ryan, thanks for reaching out! Are you using the web when trying to download your files? If so, are you noticing the same behavior when using a different browser? Please DM us a screenshot of what you see, and we'll go from there! x.com/messages/compo…

@tweetthatsheet Hey Dan! We're super glad to hear that our team was able to assist. Feel free to reach out any time if you need help!

@explodingwalrus Thanks for keeping us in the loop, Carl!

If there's ever anything else, we'll just be a message away 🩵

@explodingwalrus Hey Carl, sorry to hear that. Can you please try removing the devices from your account online instead here: dropbox.com/account/securi…, and see if you get the same message then? Go ahead and DM us the results! x.com/messages/compo…

@livelent150731 Hi there, we're sorry to hear that. From what we understand, you're referring to the desktop app. If this is the case, please DM us a screenshot of the syncing status, and the version the app is currently running. Our DMs are open! x.com/messages/compo…

@RealEst62792993 Hey there, we'd like to help if we can. If you're referring to the desktop app, start here: help.dropbox.com/installs/unins… and keep us posted in case of anything else 👉 x.com/messages/compo…

@ConorFurlong Hey Conor; correct! You need to manually connect the two platforms by activating the integration. More info in the link we provided earlier: help.dropbox.com/integrations/c… If you need anything else moving forward please don't hesitate to get in touch.