Our team can look into this for the policy holder, please ask them to drop us a message, so we can help further.

All the information they need to take the matter further will be on our final response letter. Please ask the policyholder to get in touch with the team over here, if they need any help with this.

If there's a complaint already in place the policyholder can raise this as a concern, so it can be looked into. Once the complaint has been fully investigated, we'll send information on how to take the matter further if the policy holder remains unhappy.

Hi Deano, we’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you.

directline.com/complaints

We're unable to offer one policy on multiple vehicles annually, but we do a multi car discount which you should already have included.

We can't provide specific reasons for declined cover as our underwriting criteria are commercially sensitive. This isn't necessarily anything personal to you, but simply reflects the insurer's risk appetite at the time.

Hi there! Unfortunately, we don't currently offer multi-car policies, so each vehicle would need to have its own individual policy. Hopefully, this is something we can introduce in the future.

Hi Ali, we understand this must be disappointing. We consider a range of factors when assessing whether we're able to offer cover, and on this occasion we're unable to provide a quote. We appreciate your loyalty over the years and are sorry we've not been able to help this time.

Hi Andy, we're sorry to hear this. If you need any assistance, please send us a message on the link below and we'll be happy to help.

Thank you for explaining. Please send us a message using the link below so we can take a few more details and pass this over to our IT team for investigation.

Thank you for your feedback. We're not aware of any wider issues at the moment, but we really appreciate you taking the time to let us know. We'll keep an eye on things and monitor for any similar reports. Thanks again for bringing this to our attention.

We're sorry to hear you've been disappointed by your experience contacting us. Our social media team can help with most queries, excluding claims. If you'd like to get in touch in the future, please send them a message using the link below and they'll be happy to assist.

Hi, we're sorry to hear you've been having difficulty contacting our Pet Claims team. You can reach them on 0345 246 8496. Please note the team isn't available at weekends, but they'll be open from 8am on Monday and will be happy to help.

Hi Tom. Please give us a private message on here and we'll be able to help.

Please use the following link to DM us, and we'll be happy to help you with anything we can. Thanks

No problem Alan, one of the team will look into that for you, then get in touch to discuss this. We hope you manage to get it all sorted.

Hi Alan, we always send a refund back to the original payment method. If the account is closed, the money goes into a holding account, you can then transfer it to an open account. Please get in touch with one of the team on the link below, if you need further help.

Hi Tommy. We can help with most things over here. Please can you DM us on the link below?

Please check your inbox.

Thank you. We've replied to your private message.