@LordGord84 We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…
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Hi SaloneDee - I'm really sorry for any trouble that you're having with your tariff. So we can take a look into this for you, could you please send us a private message?
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Our response to the publication of @ofgem’s investigation into historic prepayment meter practices: centrica.com/media-centre/n…
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@JCf1wl @ScottishPower Hi👋, I’m disappointed to hear this. I’d like to look into this and make this right for you and also send this feedback internally to ensure changes are made to improve our services. Please DM me your full name, full address, postcode and telephone number. Thank you- Zarah.
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Hi Rob, yes, we’re a real team here and happy to help.😊 If you need anything, just drop us a DM with your details and we’ll take it from there. ^ Adele
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@kerrywil75 We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…
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@1hallsey1 We’ve significantly upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. 2/2 ^Dave
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Hi Lizzie, 👋 We’re sorry there was an issue with your final bill, we understand how frustrating that must have been, especially as it took longer than expected to get sorted. Glad everything’s been resolved, we appreciate you choosing us while we supplied your energy. 💙^ Adele
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@murraymike62 Hi Mike 👋🏼 my name's Steve in the British Gas Home Energy team here on Social Media. Please drop me a DM with your full name, full address and email address so I can take a look. Thanks, Steve
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x.com/messages/compo…
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Hi Dee - I'm sorry about this. Could you please send us a private message if you'd like us to take a look into this for you?
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Hey there Barry, I'm sorry to read about the inconvenience you've had. Please send us a direct message and we'll help assist you as soon as possible.
Thank you.
x.com/messages/compo…
Thank you.
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Hi there, you can find all our contact telephone numbers here and opening times here 👉britishgas.co.uk/help-and-suppo…
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@ARSENAL18COYG @X Hi there, 👋 we're glad this has been reported and action has been taken. We're aware of scam profiles and we report them too. If you need any help we're here for you. 😊 Please PM us via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo… ^ AN
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We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…
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@Finfan79 We’ve got a pinned post at the top of our page letting everyone know that we’re not able to help via X right now. As it’s easy to miss, we share reminders to point you towards our other ways to get in touch so you can get the help you need.
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@GilmartinD22552 We’ve significantl y upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. ^Dave 2/2
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We’ve significantly upped our investment into our people but we still want to do better. Please send over a PM we are happy to chat more and do our best to turn this around for you. ^Dave 2/2
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@Return_of_Saki (2/2) So we can take a closer look & make sure the account is at the stage it should be at, please DM us your full name, the account holder's full name, address & your relation to the account holder. ^Charlotte
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I am so sorry to hear this, My name is Irina and I am from social media team. We can take a closer look & make sure the account is at the stage it should be at, please DM us your full name, the account holder's full name, address & your relation to the account holder. ^Irina
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@gary230264 Hi Gary , I’m sorry to hear your appointment was rescheduled. Please DM/PM me your full name, address, postcode and telephone number on the account and I’ll be happy to help you with this and make thing right for you. Thank you, Muhammed
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Hi Gary , I’m sorry to hear your appointment was rescheduled. Please DM/PM me your full name, address, postcode and telephone number on the account and I’ll be happy to help you with this and make thing right for you. Thank you, Muhammed
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@FabWumin Hi There, so sorry thing have not gone as expected, it never great when that happens 😞❤️
Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
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Hi There, so sorry things have not gone as expected, it never great when that happens 😞❤️
Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
Please can you DM me your Customer reference number, Postal address and Tel number and I'll get up to speed with things for you.
^Dave
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@srobinson1972 Hi Simon, I'm Paul from the BGT social media team. I'm sorry you weren't happy the the standard of drive by our engineer. If you've not had a reply to your email as yet then please could you DM me so I can get some more information. Thanks ^Paul.
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If you could send a PM with the following please thanks ^Paul:
The time and date of the incident,
The area/postcode it happened,
an email address and phone number where you can be contacted fir further information if required.
The time and date of the incident,
The area/postcode it happened,
an email address and phone number where you can be contacted fir further information if required.
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@hidingjnplains1 Sorry to hear that. Please drop us direct message if there's anything we can assist you with.
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Sorry to hear that. Please drop us a direct message if there's anything we can assist you with.
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@FPL_PEP_TALK 2/2 You can read more about the work being done to fix these here 👉 smartdcc.co.uk/about-dcc/ and energyombudsman.org/smart-meters Please continue to give us to provide us with your meter readings whilst the smart functions of your meter aren’t working. Thanks Adele
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3/3 If you'd like us to check anything further for you here, please drop us a DM with your details. Thanks Adele
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Are you wondering what today’s Price Cap announcement means for you? Lucy from British Gas explains everything, including how our ‘You Pay, We Pay’ initiative helps ease your energy costs!
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@LenaRbeaner As it's been over 28 days since we last confirmed your details for security, can you confirm the email address you have on your account please? Linda
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