Hi The caps are just screwed on but they should stay put when using the tools provided, if you continue to have issues with this please call us on 0800 371 822 and we will investigate this further. Kind regards Tracey Customer Service.
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@BEARIAM Well....... I'm still working through them but they all taste the same to me! Yum! :) Amy
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@chrisshort2005 Hello. It is a kick-plate at the bottom of the machine at the front, as shown. Hope that helps. Robb
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